Fuze, the leading cloud-based communications and collaboration platform provider for the modern global enterprise announced Fuze Discover, a new tool that provides deep analysis of communications and collaboration activity, enabling enterprises to identify and explore new trends to guide strategic business initiatives. Fuze Discover will be generally available in Q1 2019. Continue reading Fuze Unlocks Business Insights with Fuze Discover for Interactive Exploration of Real-Time Communications Activity →

Noble Systems, a global leader in omnichannel contact centre technology solutions, will be sharing its industry-leading solutions for Contact Centre, Workforce Engagement, Gamification and Analytics to help companies improve customer and employee engagement at two upcoming events in Melbourne: the 2018 Contact Centre Summit on 23 – 25 October and the Customer Experience Summit 2018 on 25 October. Continue reading Noble Systems Shares Customer and Employee Engagement Tools at the 2018 Contact Centre Summit and CXS 2018 →

ZOOM International is a worldwide leader in call recording, workforce optimization (WFO), and compliance software for the omnichannel contact center. The company is known for innovative firsts, such as the ZOOM Omnichannel Search Engine powered by Solr. The latest innovation is an integration for Epic customers using APIs from both Epic and ZOOM International. Continue reading ZOOM International Offers the Healthcare Industry an Innovation in PCI-DSS Compliance →

8×8, Inc., a leading communications provider of cloud voice, video, collaboration and contact centre solutions for over a million users worldwide announced that Team Messaging is integrated into the 8×8 X Series solution, creating the industry’s most comprehensive cloud based communications application, with voice, video, collaboration, and contact centre capabilities. Continue reading 8×8 Launches Team Messaging Solution To Help Enterprises Deliver Better Customer Experiences At Scale →

Intradiem, a SaaS technology leader in call centre automation confirmed one billion automated actions, a first-ever industry milestone. This breakthrough technological moment means an unmatched delivery of value-add for large enterprise call centres through faster processing and cost savings. Continue reading Intradiem First to Power One Billion Automated Actions Per Year →

Cities across the USA have selected Oracle Service Cloud to rethink traditional 311 services and provide the best possible citizen experience. With Oracle Service Cloud, cities including The City of San Jose, The City of Albuquerque, Sacramento County and The City of Fort Wayne have been able to transform the way they engage with citizens for all non-emergency inquiries and services. Continue reading Oracle Answers the Call to Help Cities Improve Citizen Services →