Tollring, the software developer behind the market leading communications analytics, call recording and anti-fraud product iCall Suite, has chosen BroadSoft Connections 2018 as the launch event for new features designed to add demonstrable value to BroadSoft partner propositions. Continue reading Tollring Enhances its Analytics Suite to Deliver Significant Revenue Opportunity to BroadSoft Partners →

QGate, experts in delivering software solutions for Customer Relationship Management (CRM) and Business Intelligence (BI) announced their intelli-CTi for Unified Service Desk (USD) solution. intelli-CTi for Unified Service Desk (USD) Embedded Call Controls Continue reading intelli-CTi for Microsoft Unified Service Desk now available →

Vonage announced that Nexmo, the Vonage API Platform, has launched a next-generation messaging solution built around two new APIs — the Messages API and Dispatch API. Currently in beta, the new APIs uniquely enable businesses to create a richer, more engaging customer experience through simple, reliable multi-channel messaging. Continue reading Vonage Expands and Simplifies Multi-Channel Business Communications with New Nexmo APIs →

Optus Business announced three new offerings for Optus GO, which now includes solutions for contact centre, security and storage, in addition to enhancements for its existing connectivity, collaboration and cloud solutions. Continue reading Optus Business broadens their fully managed ‘Optus GO’ ICT solutions →

MessengerPeople, the leading Software-as-a-Service provider for communication through messaging apps, today announced its customers are now able to use Apple Business Chat, a new way for users to communicate directly with businesses using the Messages app on iPhone and iPad. Continue reading MessengerPeople Offers Apple Business Chat to help businesses meet customers where they are →