Category Archives: Technology

Dunstan Thomas rolls out Imago Self Direct for D2C platforms targeting burgeoning pre and at-retirement market

PRESS RELEASE: Dunstan Thomas, the retirement market’s IT solutions provider, today rolled out a new suite of online tools aimed at the Direct to Consumer (D2C) platform market called Imago Self Direct. This toolset, which is built on top of its mature and robust Imago Front Office platform, was built following extensive consumer research which Dunstan Thomas commissioned the Lancaster University School of Management to carry out over last summer. Continue reading Dunstan Thomas rolls out Imago Self Direct for D2C platforms targeting burgeoning pre and at-retirement market

Zendesk Acquires Live Chat Leader Zopim

PRESS RELEASE: Zendesk, Inc. announced today that it has acquired Zopim Technologies Pte Ltd, a Singapore-based leading provider of live chat software, to expand the chat capabilities of its customer service platform. The acquisition will provide customers of both companies with new options for purchasing and using Zendesk and Zopim together. Continue reading Zendesk Acquires Live Chat Leader Zopim

CSL Appoints Lavastorm Analytics Engine to Analyze Customer Feedback in Real-Time and Win Customer Advocates

PRESS RELEASE: Lavastorm Analytics, a leading global data management and analytics software company, announced today that CSL Limited (CSL), Hong Kong’s first mobile network operator, has chosen the Lavastorm Analytics Engine to provide agile analytic, data integration and extract, transform, and load (ETL) capabilities for its net promoter score (NPS) initiative, dubbed “Yan Hei.” Lavastorm’s software helps to provide CSL’s customer service, sales, and operations teams with real-time customer feedback. Continue reading CSL Appoints Lavastorm Analytics Engine to Analyze Customer Feedback in Real-Time and Win Customer Advocates

Zeacom Named UC Collaboration Partner of the Year by NACR

EnghousePRESS RELEASE: Zeacom, an Enghouse Interactive company and leading provider of multi-channel contact center and business communications solutions, today announced that it has been named the 2014 UC Collaboration Partner of the Year by NACR, based on its flexibility and responsiveness in supporting NACR Unified Communications (UC) proposals, sales, and implementations. Continue reading Zeacom Named UC Collaboration Partner of the Year by NACR

ASC Expands Executive Board

PRESS RELEASE: ASC, a worldwide leading software company with innovative solutions to record, analyze and evaluate communications, has named Andreas Seum as its Chief Sales Officer and as a member of its Executive Board. The Board now consists of Dr. Frank Schaffrath (CEO), Marco Mueller (COO) and Andreas Seum (CSO), who are all in charge of running the company. Continue reading ASC Expands Executive Board

IPC and TeleWare Group Join Forces to Provide Mobile Call Compliance Solution across North America

PRESS RELEASE: IPC Systems, Inc., a leading provider of specialized communications and compliance-based solutions for the financial trading community and T-Ware Connect, the North American arm of global call compliance leader TeleWare Group, announced the immediate availability of an in-network based recording service for mobile devices. Continue reading IPC and TeleWare Group Join Forces to Provide Mobile Call Compliance Solution across North America

Exony VIM-X drives real business value for next generation contact centres

exony-logo-lgBLOG: By James Hunt, Product Manager, Exony : Exony’s latest platform release, VIM-X, leads the way in innovation enabling enterprises to make better use of resources, improve customer engagement and lifetime value. Its latest features measure the customer experience, manage agent attributes for advanced, skills-based, precision routing and enable users to customize and extend the user interface with leading software vendor gadgets for the first time. Continue reading Exony VIM-X drives real business value for next generation contact centres

Lithium Technologies acquires Klout

LIthium Logo BlackPRESS RELEASE: Lithium Technologies today announced that it has acquired Klout, a pioneer in using big data to measure online expertise. Lithium is the recognized leader in engaging on social networks and building online customer communities for the world’s best brands. Together, the companies reach more than 500 million consumers across 10,000 specific interest areas, and 300+ branded communities. The combination of Lithium and Klout establishes one of the biggest data footprints of consumer attitudes, preferences, and activities on digital channels. Continue reading Lithium Technologies acquires Klout

Global Information and Measurement Company to Leverage Verint Impact 360 Workforce Optimization Suite

Verint LogoPRESS RELEASE: Verint® Systems Inc. announced that a leading global information and measurement company will leverage its Impact 360® Workforce Optimization™ (WFO) suite to unify the company’s contact center technologies. Operating on a single, unified WFO solution, it stands to gain greater value than deploying point solutions, as well as benefit from simplified and centralized administration and maintenance, and lower total cost of ownership. Continue reading Global Information and Measurement Company to Leverage Verint Impact 360 Workforce Optimization Suite