MessengerPeople, the leading Software-as-a-Service provider for communication through messaging apps, today announced its customers are now able to use Apple Business Chat, a new way for users to communicate directly with businesses using the Messages app on iPhone and iPad. Continue reading MessengerPeople Offers Apple Business Chat to help businesses meet customers where they are
Category Archives: Technology
Freshworks Launches “Freddy”: an AI Engine to enrich customer experience at every touchpoint
Freshworks, a global leader in customer engagement software announced the launch of “Freddy”, an “Omnibot” AI engine that enhances the sales, support and marketing capabilities for businesses of all sizes. Announced at Refresh 18 – Freshworks’ inaugural customer conference – Freddy leverages Google AI technology Google Assistant to help businesses resolve customer issues more effectively and efficiently through a mix of human and machine-based voice interactions. Continue reading Freshworks Launches “Freddy”: an AI Engine to enrich customer experience at every touchpoint
Altitude Software enhances its Xperience Suite with eGain AI and Knowledge
eGain, the AI-powered customer engagement platform provider announced that Altitude Software will embed eGain AI and Knowledge Management into its Xperience Suite. Continue reading Altitude Software enhances its Xperience Suite with eGain AI and Knowledge
Brand Embassy Launches Apple Business Chat Beta
Brand Embassy announced its customers are now able to use Apple Business Chat, a new way for users to communicate directly with businesses using the Messages app on iPhone and iPad. Continue reading Brand Embassy Launches Apple Business Chat Beta
AGC Networks Partners With RingCentral to Address Global Enterprise Demand for Cloud Communications Solutions
AGC Networks, a global technology solutions integrator, and RingCentral, a leading provider of global enterprise cloud communications and collaboration solutions, have partnered to bring cloud communications solutions to enterprises around the world. Continue reading AGC Networks Partners With RingCentral to Address Global Enterprise Demand for Cloud Communications Solutions
Sangoma Reaffirms Open Source Communications Commitment and Leadership at AstriCon
Sangoma Technologies Corporation, a trusted leader in value-based Unified Communications (UC) and UC as a Service (UCaaS) solutions and the world’s largest provider of open source communications solutions, at the annual AstriCon users and developers conference, announced Asterisk 16 and FreePBX 15, the next major releases of the world’s two most popular open source communications projects. Continue reading Sangoma Reaffirms Open Source Communications Commitment and Leadership at AstriCon