Category Archives: Technology

Talkdesk Raises $100 Million to Power the Contact Centre of the Future

Talkdesk, the fastest growing Contact Centre as a Service provider announced $100 million in Series B funding led by Viking Global Investors with participation from existing investor DFJ. As the largest round ever raised for a private company in the contact center industry, the funding is strong validation of the company’s current performance and future potential. Continue reading Talkdesk Raises $100 Million to Power the Contact Centre of the Future

Bright Pattern Announces Partnership with Waterfield Technologies to Help Contact Centres Increase Efficiency and Provide Superior Customer Service

Bright Pattern, the leading provider of enterprise contact centre software announces its partnership with Waterfield Technologies, a leading enterprise software and professional services organization providing voice and mobile solutions that drive customer engagement. Continue reading Bright Pattern Announces Partnership with Waterfield Technologies to Help Contact Centres Increase Efficiency and Provide Superior Customer Service

Genesys Ranked a “Leader” in Cloud Contact Centers According to Independent Research Firm

Genesys®, the global leader in omnichannel customer experience and contact centre solutions, has been recognized as a “Leader” for its PureCloud® platform in a new report, “The Forrester Wave™: Cloud Contact Centers, Q3 2018,” published this month. Forrester Research, Inc., a leading global research and advisory firm, looked at current product offering, strategy, and market presence. Continue reading Genesys Ranked a “Leader” in Cloud Contact Centers According to Independent Research Firm

HireIQ Partners with NICE to Take Workforce Optimization to New Dimensions

HireIQ Solutions, the innovative leader in artificial intelligence-driven talent acquisition solutions for customer-facing organizations announced that it has partnered with NICE, the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data and thereby improve business performance and efficiency. Continue reading HireIQ Partners with NICE to Take Workforce Optimization to New Dimensions