Category Archives: Technology

Vodafone and FaceMe to launch world-first Digital Human for a global telco

Vodafone announced it will be the first global telecommunications company to launch an Intelligent Digital Human, powered by FaceMe.The launch is another example of how Vodafone is working to transform customer service at every touch point and offer engaging, personalised digital experiences. Continue reading Vodafone and FaceMe to launch world-first Digital Human for a global telco

Forrester Research has named NICE inContact CXone a leader for Cloud Contact Centres

NICE inContact, a NICE business announced that NICE inContact CXone, the world’s #1 cloud customer experience platform, has been named a leader for Cloud Contact Centers by Forrester Research. CXone received the highest possible score in the market presence category and is top ranked in the current offering category. Continue reading Forrester Research has named NICE inContact CXone a leader for Cloud Contact Centres