IMImobile announced its customers are now able to use Apple Business Chat, a new way for users to communicate directly with businesses using the Messages app on iPhone and iPad. Continue reading IMImobile offers Apple Business Chat to help clients connect with customers wherever they are
Category Archives: Technology
[24]7.ai Offers Apple Business Chat to help clients meet customers where they are
[24]7.ai, a global leader in intent-driven customer engagement solutions announced its customers are now able to use Apple Business Chat, a new way for users to communicate directly with businesses using the Messages app on iPhone and iPad. Continue reading [24]7.ai Offers Apple Business Chat to help clients meet customers where they are
Directly Announces Integration with Microsoft Dynamics 365
Directly, an AI and gig economy platform for customer service announced a new integration with Microsoft Dynamics 365 as part of Directly and Microsoft’s ongoing collaboration. Continue reading Directly Announces Integration with Microsoft Dynamics 365
LumenVox Speaker Recognition Added to SmilePass Identity Verification and Authentication Platform
LumenVox LLC and SmilePass Ltd announce the availability of voice based biometric authentication within the SmilePass Identity and Authentication Platform. Continue reading LumenVox Speaker Recognition Added to SmilePass Identity Verification and Authentication Platform
Vodafone and FaceMe to launch world-first Digital Human for a global telco
Vodafone announced it will be the first global telecommunications company to launch an Intelligent Digital Human, powered by FaceMe.The launch is another example of how Vodafone is working to transform customer service at every touch point and offer engaging, personalised digital experiences. Continue reading Vodafone and FaceMe to launch world-first Digital Human for a global telco
Forrester Research has named NICE inContact CXone a leader for Cloud Contact Centres
NICE inContact, a NICE business announced that NICE inContact CXone, the world’s #1 cloud customer experience platform, has been named a leader for Cloud Contact Centers by Forrester Research. CXone received the highest possible score in the market presence category and is top ranked in the current offering category. Continue reading Forrester Research has named NICE inContact CXone a leader for Cloud Contact Centres