Category Archives: Technology

Insperix Utilise snom Handsets to Reduce Call Centre Operational Costs

PRESS RELEASE: snom Technology AG pioneers in the development of secure, feature rich and cost effective telephone handsets for IP and Lync today announced that Insperix are recommending snom handsets to reduce the costs of Call Centre operation and enable small businesses to deploy effective and high performance call centers in competition to large enterprises. Continue reading Insperix Utilise snom Handsets to Reduce Call Centre Operational Costs

Interactive Intelligence to Launch New Cloud Services for Communications, Collaboration and Customer Engagement

PRESS RELEASE: Interactive Intelligence Group Inc., a global provider of software and services designed to improve the customer experience, is launching Interactive Intelligence PureCloud℠, a suite of cloud-based services for communications, collaboration and customer engagement. Continue reading Interactive Intelligence to Launch New Cloud Services for Communications, Collaboration and Customer Engagement

Mitel launches cloud-based Unified communications in the UK, enabling partners to meet market demand

PRESS RELEASE: Mitel®, a global leader in business communications, has today announced the availability of MiCloud Enterprise UCaaS for the UK market. Channel partners can now offer organisations a fully-featured solution via the cloud, enabling their customers to improve communication and reduce capital expenditures. Continue reading Mitel launches cloud-based Unified communications in the UK, enabling partners to meet market demand

Altivon Selects Vidyo Platform for Integration into Interactive Intelligence Contact Center

PRESS RELEASE: Altivon announced today that it has added the VidyoWorks™ platform from Vidyo to its contact center offering to provide easy to use, HD multi-party video conferencing. Altivon designs and delivers state-of-the-art contact center solutions that lead to better customer experiences. Continue reading Altivon Selects Vidyo Platform for Integration into Interactive Intelligence Contact Center

Noble Systems Receives Patent for its TCPA Wireless Compliance Solution

NobleLogo_whiteBkgd_notagline-WebPRESS RELEASE: Noble Systems Corporation, a global leader in unified contact center technology solutions, announced today it has received a patent for the company’s TCPA Wireless Compliance Solution. The patent, #8,738,076, was awarded for Noble’s technology in “Providing Compliance Enforcement for Manually Dialed Wireless Numbers in a Contact Center.” Continue reading Noble Systems Receives Patent for its TCPA Wireless Compliance Solution

Virtual Hold Technology and Altivon Partner to Eliminate Hold Time and Improve the Customer Experience

PRESS RELEASE: Virtual Hold Technology (VHT), a global leader in multichannel customer callback solutions, announced today that Altivon, a leader in contact center solution design, implementation and support, has become an authorized Virtual Hold Technology reseller partner. Continue reading Virtual Hold Technology and Altivon Partner to Eliminate Hold Time and Improve the Customer Experience

Marketo Positioned as a “Visionary” in Gartner’s Magic Quadrant for Multichannel Campaign Management

PRESS RELEASE: Marketo Inc., the leading provider of marketing software, today announced it has been positioned by Gartner, Inc. in the “Visionaries” quadrant in the Magic Quadrant for Multichannel Campaign Management (MCCM). Continue reading Marketo Positioned as a “Visionary” in Gartner’s Magic Quadrant for Multichannel Campaign Management

New Research: Social Media Emerges as a Preferred Care Channel but Customers Expect Faster, More Personalised Responses

PRESS RELEASE: At TM Forum Live! in Nice today, Amdocs, the leading provider of customer experience systems and services, released the findings of a research study that identifies social media as an emerging channel for consumers seeking customer-care assistance. The research highlights an opportunity for service providers to improve the customer experience and reduce call centre costs. Continue reading New Research: Social Media Emerges as a Preferred Care Channel but Customers Expect Faster, More Personalised Responses

Consilium Software Launches UniAgent™ on Salesforce1 AppExchange, the World’s Leading Business Apps Marketplace

PRESS RELEASE: Consilium Software today announced it has launched UniAgent™ on Salesforce1 AppExchange, empowering businesses to connect with customers, partners and employees in a whole new way. The Consilium UniAgent™ provides pre-packaged integrations between Salesforce and leading contact centre and unified communications platforms. The Consilium UniAgent™ soft phone is embedded within the Salesforce user interface, providing automated workflows, presence- based tools and real-time performance indicators. Continue reading Consilium Software Launches UniAgent™ on Salesforce1 AppExchange, the World’s Leading Business Apps Marketplace