Category Archives: Technology

NICE inContact Announces Support for Routing Omnichannel Interactions Natively in Salesforce Live Agent

NICE inContact, a NICE business announced NICE inContact CXone support for intelligent routing of omnichannel customer interactions natively in Salesforce Live Agent and delivery of enhanced workforce optimization (WFO) within the Salesforce user interface. Continue reading NICE inContact Announces Support for Routing Omnichannel Interactions Natively in Salesforce Live Agent

Vonage Drives Customer Engagement for MuleSoft Anypoint Platform Users via Nexmo and WhatsApp Business Solution

Vonage, a business cloud communications leader announced that its Nexmo Communication API Connector, available on MuleSoft’s Anypoint Platform™, is now integrated with the WhatsApp Business solution. This integration enables MuleSoft customers to leverage the new WhatsApp Business solution to elevate their customer engagement. Continue reading Vonage Drives Customer Engagement for MuleSoft Anypoint Platform Users via Nexmo and WhatsApp Business Solution

[24]7 AIVA Earns Top Spot in Opus Research’s Decision Makers’ Guide to Enterprise Intelligent Assistants Report

[24]7.ai, a global leader in intent-driven customer engagement solutions announced that its flagship product [24]7 AIVA was awarded the highest rating in the Intelligent Assistant sector report from Opus Research. Continue reading [24]7 AIVA Earns Top Spot in Opus Research’s Decision Makers’ Guide to Enterprise Intelligent Assistants Report

Serenova Named a Strong Performer Among Cloud Contact Centers by Independent Research Firm

Serenova, a leading contact center-as-a-service (CCaaS) and workforce optimization (WFO) provider announced it has received industry analyst recognition as a Strong Performer in the “The Forrester Wave™: Cloud Contact Centers, Q3 2018.” For the report, Forrester Research evaluated 11 of the most significant vendors in the cloud contact centre market. Continue reading Serenova Named a Strong Performer Among Cloud Contact Centers by Independent Research Firm

CounterPath Targets SMB Collaboration Market with New Bria Teams Service Offering

CounterPath Corporation, a global provider of award-winning Unified Communications solutions for enterprises and service providers announced the launch of Bria Teams, a new service providing team communications and collaboration tools across desktop and mobile devices to enable SMBs to enhance team productivity and improve business processes. Continue reading CounterPath Targets SMB Collaboration Market with New Bria Teams Service Offering