Category Archives: Technology

Partnerships

Thomson Reuters partners with Squirro to combine artificial intelligence technology and data to unlock customer intelligence

Thomson Reuters has partnered with augmented intelligence solution provider Squirro to provide an AI-driven solution that leverages the power of today’s CRM platforms to deliver a complete, current overview of each client, boosting engagement and facilitating deal idea generation for the banking industry. Continue reading Thomson Reuters partners with Squirro to combine artificial intelligence technology and data to unlock customer intelligence →

Partnerships

Teleopti and PeakView Enable Exceptional Customer Experiences with New Partnership

Teleopti, a top, global vendor for workforce management (WFM) software and PeakView Communications, leading provider of cloud application solutions, have now partnered. Together, Teleopti and PeakView will bring a dynamic solution to the ever-changing business needs of the Cloud Contact Center. Continue reading Teleopti and PeakView Enable Exceptional Customer Experiences with New Partnership →

Technology

Avaya Earns Global Market Share Leadership in Contact Centre Solutions

Recently released research from analyst firm Canalys reveals that Avaya solidified its position as the worldwide market share leader in contact centre solutions, demonstrating a customer-centric strategy that provides a range of options from on-premises, private cloud, hybrid and public cloud platforms for businesses of all sizes. Continue reading Avaya Earns Global Market Share Leadership in Contact Centre Solutions →

Technology

BT Brings RingCentral’s Cloud Communications Solution to Medium and Large Enterprises

RingCentral UK, Ltd., a wholly owned subsidiary of RingCentral, Inc., a leading provider of global enterprise cloud communications and collaboration solutions announced that BT has enhanced and extended its Cloud Phone solution – which is hosted by RingCentral – to meet the needs of medium and large enterprise customers. Continue reading BT Brings RingCentral’s Cloud Communications Solution to Medium and Large Enterprises →

Technology

SugarCRM Partners with Private Equity Firm Accel-KKR for next phase of accelerated growth

SugarCRM Inc.®, the company that helps organizations build better business relationships, is excited to announce that Accel-KKR, a leading technology-focused private equity firm, has made a strategic and significant investment in SugarCRM. Continue reading SugarCRM Partners with Private Equity Firm Accel-KKR for next phase of accelerated growth →