Quantiphi announced an integration with Google Cloud’s new Contact Center AI, a solution that combines multiple AI products to improve the customer service experience, as well as the productivity of contact centres. Continue reading Quantiphi Announces New Integration with Google Cloud Contact Center AI
Category Archives: Technology
Masergy announces interoperability of global UCaaS with Cisco IP endpoints
Masergy, a leading provider of hybrid networking, managed security and cloud communications solutions, announced the expansion of its global UCaaS offering to include collaboration endpoints from Cisco’s 8800 and 6800 series. This news highlights Masergy’s continued commitment to accommodate a variety of IP phones that are certified with its feature-rich Global UCaaS and Cloud Contact Center solutions. Continue reading Masergy announces interoperability of global UCaaS with Cisco IP endpoints
Ribbon Partners with Over.ai to AI Enable Kandy Solutions
Ribbon Communications, a global leader in secure and intelligent cloud communications announced that it has partnered with Over.ai to incorporate its natural language voice Artificial Intelligence (AI) platform into Ribbon’s UCaaS and CPaaS offers. The partnership will initially focus on improving employee productivity by incorporating virtual assistant services into Unified Communications (UC) clients and enhancing customer engagement by streamlining contact centre services. Continue reading Ribbon Partners with Over.ai to AI Enable Kandy Solutions
Conduit Global Announces It’s The First Integrated BPO & Technology Services Company To Offer The Avaya Oceana Platform
Conduit Global, a leading provider of contact centre and communications technology solutions, announced that it is deploying Avaya’s Aura Communication Manager 7, Aura Experience Portal, Breeze and Oceana framework. Conduit Global is the first integrated BPO and technology services company in Europe to deploy Avaya’s next generation platform. Continue reading Conduit Global Announces It’s The First Integrated BPO & Technology Services Company To Offer The Avaya Oceana Platform
EvaluAgent release Free QA Software to eagerly awaiting Contact Centres
EvaluAgent confirmed the successful launch of its free Quality Monitoring software with a significant number of Contact Centres getting exclusive access before its general release at the start of September. Continue reading EvaluAgent release Free QA Software to eagerly awaiting Contact Centres
Conduit Global Launches CX100™ Cloud Contact Centre Suite
Conduit Global, a pioneer in cloud CCaaS solutions and BPO with more than 25 years’ experience in planning, deploying and managing cloud contact centres announced its flagship platform, the CX100™ Cloud Contact Center Suite. The CX100 Cloud Contact Center Suite is an innovative, highly-resilient and elastic cloud solution, available globally, enabling digital transformation with unmatched agility and taking customer experience to the next level. Continue reading Conduit Global Launches CX100™ Cloud Contact Centre Suite