Experience analytics leader Clicktale has announced a new strategic partnership with Medallia, the global leader in customer experience management, to provide Fortune 500 organizations with in-depth and intelligent insights into online customer behavior. The partnership will provide brands with an unprecedented understanding of customer intent by delivering a holistic view of the entire customer experience. Continue reading Fortune 500 set to benefit from customer experience analytics thanks to Clicktale–Medallia partnership
Category Archives: Technology
Informatica Launches Industry’s First Unified Customer Success Offerings to Help Customers Achieve Faster Time to Value
Informatica®, the enterprise cloud data management leader announced the launch of its new customer success offerings. Leveraging big data, AI and machine learning with an increased focus on adoption services, Informatica’s new program will bring faster business value with consistent and superior experiences to customers worldwide. Continue reading Informatica Launches Industry’s First Unified Customer Success Offerings to Help Customers Achieve Faster Time to Value
Cyara Closes Record Year, Adding Prestigious Customer Brands Across Financial Services, Technology, and Retail Sectors
Cyara, provider of the leading customer experience (CX) assurance platform, closed its 2018 fiscal year ending June 30 with 73-percent growth in new SaaS bookings and customer retention exceeding 97 percent. The continued growth in sales revenues was fueled by both new contracts and renewals with brands that include 1300 FLOWERS, [24]7.ai, GoDaddy, HomeServe, and Nelnet. Continue reading Cyara Closes Record Year, Adding Prestigious Customer Brands Across Financial Services, Technology, and Retail Sectors
CallMiner Introduces New Real-Time Analytics Client Service Platform – RTInsights
Customer engagement and speech analytics platform provider CallMiner announced at Customer Contact Week 2018 that they are launching the new CallMiner Eureka platform and 5 new analytics modules: Analyze, Coach, API, Redact, and Alert. Continue reading CallMiner Introduces New Real-Time Analytics Client Service Platform – RTInsights
Nexmo, the Vonage API Platform, Selected as Solution Provider for the Launch of New WhatsApp Business Solution
Vonage a business cloud communications leader announced that Nexmo, The Vonage API Platform, is a provider for the new WhatsApp Business solution. In limited availability, WhatsApp, the largest chat application in the world, is now opening its doors to businesses, allowing them to communicate with their customers on a more engaging platform. Continue reading Nexmo, the Vonage API Platform, Selected as Solution Provider for the Launch of New WhatsApp Business Solution
MessageBird Announces Integration with WhatsApp Business Solution
MessageBird, the Amsterdam-based cloud communications platform company announced the integration of WhatsApp for Business API into the MessageBird communications platform. WhatsApp Business Solution enables enterprises to connect with the over 1.5 billion WhatsApp users in 180 countries. Continue reading MessageBird Announces Integration with WhatsApp Business Solution