eGain, the leading provider of cloud-based customer engagement solutions announced its integration with Apple Business Chat. Continue reading eGain Enables Conversational Customer Service Through Apple Business Chat →

Mitel®, a global leader in business communications announced a pan-international partnership with Westcon-Comstor, a worldwide leading technology distributor. Westcon will distribute Mitel’s entire portfolio of communications and collaboration solutions across EMEA1 and South Pacific2 markets. Continue reading Mitel Optimizes Its Go-to-Market Strategy in EMEA & South Pacific; Signs Partnership With Westcon-Comstor →

CounterPath, a global provider of award-winning over-the-top (OTT) Unified Communications solutions for enterprises and service providers announced a signed agreement with a leading contact center solution provider to deploy CounterPath’s Hosted Stretto Platform™ for provisioning, voice quality monitoring, and remote support. The deployment is expected to grow over the coming months as usage expands to cover their install base of Bria Unified Communications clients. Continue reading Leading Contact Centre Solution Provider Signs Agreement with CounterPath for Hosted Stretto Platform™ Services →

JetSense, designer of integrated customer service solutions, has developed a machine learning platform that enables companies to significantly improve sales with minimal up-front costs. JetSense offers the unique advantage of building and managing customer service OmniBots in tandem with its own live agents who support and improve the chatbot, delivering reliable, artificial intelligence (AI)-driven conversations through any media channel (e.g., website, text, social media, messaging app, Alexa). Clients typically see conversion rates increase upwards of 15 times. Continue reading JetSense Launches Performance-Based AI Chatbot Platform to Optimize Consumer Experience →

DigitalGenius, the AI Platform for Customer Service, today announced the introduction of breakthrough functionality called Conversational Process Automation (CPA). It enables complete resolution of customer support cases, from an incoming customer query all the way through its resolution in a company’s back-end systems. Continue reading DigitalGenius Introduces AI-Powered Conversational Process Automation, Enabling End-to-End Customer Support Case Resolution →