PRESS RELEASE: Qantas has launched Qantas Concierge, a Facebook Messenger bot that gives customers personalised travel inspiration. The launch of the bot is part of Qantas’ strategy to give customers faster responses and more relevant information through easily accessible channels. Kristin Carlos, Qantas Head of Digital and Entertainment said Qantas Concierge will be an evolution of the airlines customer communications, boosting Qantas’ presence on a hugely popular social media platform while offering immediate travel solutions. Continue reading Qantas launches chat bot concierge to give customers travel inspiration →

PRESS RELEASE: Plantronics announced the expansion of its Technical Assistance Center – part of Plantronics Customer Care. This growth delivers unprecedented 24 hours a day, six days a week support, in all markets Plantronics supports around the world. This means when customers contact the company, their needs will immediately be met by a Plantronics associate around the clock, 24/6, for a superior customer experience. Continue reading Plantronics Customer Care Now Offers Global Customer Support 24 Hours a Day, Six Days a Week →

PRESS RELEASE: Zappix, a smartphone Visual IVR software innovator, has announced that during 2016 it has expanded into new verticals such as utilities, retail, insurance and HR in addition to finalizing a new round of financing lead by Kormeli LLC. Zappix’s contact center Visual IVR portfolio increased its robust capabilities for easier adoption and use in a wide variety of companies and organizations. Continue reading Zappix, the Visual IVR company, announces 2016 results →