Pegasystems, the software company empowering customer engagement at the world’s leading enterprises launched the Pega Digital Experience API, a set of design and application development capabilities that allows organizations to provide elegant and powerful digital experiences on any web or mobile channel. Continue reading Pegasystems Launches Pega Digital Experience API for Creating Consumer-Grade Interfaces →

Semafone ®, the leading provider of data security and compliance solutions for contact centres, has created a guide specifically for contact centres to help them comply with the EU General Data Protection Regulation (GDPR). Continue reading Semafone issues guidance for contact centres still struggling with GDPR →

Bright Pattern, leading provider of omnichannel cloud contact center software, today released Bright Pattern Contact Center 5.2. Designed to improve customer experience through effortless and personalized omnichannel customer service, Release 5.2 enhances omnichannel communications with new video chat settings, support for private networks, features for PCI and GDPR compliance, and much more. Continue reading Bright Pattern’s Latest Release Delivers Effortless, Personalized, Omnichannel Customer Experiences →

Avtex, a customer experience (CX) focused consulting and technology company, announced its partnership with Medallia, the global leader in customer experience management. Continue reading Avtex and Medallia Announce Partnership →

Chatbox announced the launch of its new integrated messaging ecosystem. The Chatbox platform helps businesses deliver hyper-personalized, messaging-based customer experiences at scale across texting, chat and social channels. Continue reading Chatbox Launches Messaging Ecosystem for Personalized Customer Experiences at Scale →