Genesys®, the global leader in omnichannel customer experience and contact centre solutions, has announced it has been approved as a supplier for UK Government’s latest G-Cloud framework, G-Cloud 10. Acceptance means the full portfolio of Genesys cloud solutions, including the PureEngage™, PureConnect™ and PureCloud® platforms, as well as Genesys Professional Services, are available to the public sector across the UK via G-Cloud 10. Continue reading Genesys omnichannel customer experience solutions now available on G-Cloud 10
Category Archives: Technology
Brand Embassy and Talkdesk form partnership to provide an omnichannel platform for customer service
Brand Embassy, the top-rated digital customer service platform, has signed a partnership with Talkdesk, the enterprise contact centre platform, to offer a joint solution for omnichannel customer service. Continue reading Brand Embassy and Talkdesk form partnership to provide an omnichannel platform for customer service
BirdEye Launches Mobile Webchat to Help Businesses Get More Customers
Leading customer experience platform BirdEye announced the release of mobile Webchat, software designed specifically for local businesses to turn their website visitors into new customers by converting all incoming chats from website visitors into text message conversations. Today also marks the launch of BirdEye’s Messenger service that brings all customer communication into one inbox. Continue reading BirdEye Launches Mobile Webchat to Help Businesses Get More Customers
Pegasystems Named a Visionary in Gartner’s Magic Quadrant for Sales Force Automation
Pegasystems, the software company empowering customer engagement at the world’s leading enterprises announced it has been named a Visionary in the Gartner Magic Quadrant for Sales Force Automation report (1). Continue reading Pegasystems Named a Visionary in Gartner’s Magic Quadrant for Sales Force Automation
Interactions Wins 2018 Artificial Intelligence Breakthrough Award
Interactions, LLC, the leading provider of Intelligent Virtual Assistants (IVAs) for enterprise brands, announced Interactions Voice Biometrics has been awarded ‘Best Use of AI for Voice Biometrics’ by the Artificial Intelligence (AI) Breakthrough Awards. The AI Breakthrough Awards is an organization that recognizes and honors excellence, creativity, hard work and success of AI companies, technologies and products. Continue reading Interactions Wins 2018 Artificial Intelligence Breakthrough Award
Business Systems awarded on to the G-Cloud 10 Framework Helping Boost UK Public Sector Move to the Cloud
Business Systems (UK) Ltd, a leading provider of Call Recording and Workforce Optimisation solutions with a 30 year history in quality monitoring, analytics, workforce management and cloud contact centre technology, has once again been awarded a place on the G-Cloud 10 framework for the supply of cloud-based software to the Public Sector. Continue reading Business Systems awarded on to the G-Cloud 10 Framework Helping Boost UK Public Sector Move to the Cloud