Zendesk, the leading customer service and engagement platform, announced the launch of The Zendesk Suite. The Zendesk Suite is a new omnichannel offering that brings together the most popular customer communication channels in one simple package and price to help companies provide a consistent and connected customer experience. Continue reading Zendesk Launches Omnichannel Suite for an Integrated Customer Experience
Category Archives: Technology
Genesys Speeds and Simplifies Compliance with GDPR for PureCloud Customers Worldwide
Genesys® announced availability of a new API for its PureCloud® platform that facilitates compliance with the new European Union (EU) General Data Protection Regulation (GDPR). The API enables organizations using PureCloud to more efficiently process requests from their customers as required by GDPR, the EU data protection and privacy law that goes into effect on May 25. Continue reading Genesys Speeds and Simplifies Compliance with GDPR for PureCloud Customers Worldwide
The Direct Travel Team Boost Revenue per Agent with Outbound Predictive Dialler
Based in Southend and founded in 2011 with just six employees, telemarketing and sales company, The Direct Travel Team now has over 100 staff working on a wide range of campaigns covering everything from holiday promotions to property and even politics. Continue reading The Direct Travel Team Boost Revenue per Agent with Outbound Predictive Dialler
Genesys Recognized for Tenth Consecutive Time as a Leader in Gartner’s Annual Magic Quadrant for Contact Center Infrastructure, Worldwide
Genesys® has been named a Leader in the Gartner 2018 Magic Quadrant for Contact Center Infrastructure, Worldwide1. For the tenth consecutive time, Gartner positioned Genesys furthest to the right overall on the completeness of vision axis. Continue reading Genesys Recognized for Tenth Consecutive Time as a Leader in Gartner’s Annual Magic Quadrant for Contact Center Infrastructure, Worldwide
Zest4 expands cloud communications portfolio with 8×8 partnership
Zest4 announced an agreement with 8×8, Inc., a leading provider of cloud phone, meeting, collaboration and contact centre solutions, to become a Service Provider Distributor for the UK market. This new relationship will enable Zest4’s channel partners to sell 8×8’s newly launched X Series, the next generation enterprise system of engagement and intelligence, to meet the cloud communications, collaboration and contact centre requirements of mid-market and enterprise companies, Continue reading Zest4 expands cloud communications portfolio with 8×8 partnership
Aculab’s Prosody S Enhances Accuracy and Customer Experience for Brekeke’s Call Center Suite
Brekeke Software announced the release of a new version of Brekeke Call Center Suite (CCS). The new version of Brekeke CCS supports Aculab’s Prosody S, adding the ability to accurately detect an answering machine or a live person. This function is most useful when it is used with Brekeke CCS to make outbound marketing/sales calls. Continue reading Aculab’s Prosody S Enhances Accuracy and Customer Experience for Brekeke’s Call Center Suite