Natterbox, a leading provider of global voice services, announced a range of new updates to its platform, including skills-based routing and call back systems designed to offer customers a more efficient and personalised service. Continue reading Natterbox releases suite of updates to revolutionise voice communications in customer service →

Solgari, the global provider of compliant, integrated omni-channel cloud communication services announced the release of our compliant SMS service which is now available as part of our cloud communications suite to existing and on-boarding customers. Continue reading Solgari releases GDPR & MiFID II Compliant SMS service as part of Integrated Omni-Channel Cloud Communications service →

Evolve IP®, The Cloud Strategy Company™, announced that M24Seven, one of the United Kingdom’s fastest-growing connectivity and internet infrastructure providers, has reconfirmed their strategic partnership with thevoicefactory, an Evolve IP company. Continue reading M24Seven Confirms Strategic Partnership in the United Kingdom with thevoicefactory – an Evolve IP Company →

Medallia announced multiple innovations to its award-winning platform, Medallia Experience Cloud™. During its flagship event, Experience ’18, the premier global customer experience conference, Medallia unveiled cutting-edge new capabilities and functionality, including the launch of Medallia Conversations and Medallia VoC Anywhere both powered by Medallia Athena, artificial intelligence for customer experience. Continue reading Medallia Extends Its Market Leadership with Launch of AI-Powered Next Generation Offering →