Category Archives: Technology

Ivanti Announces New Cloud AI-Powered Hub and Bot App for Service Management

Ivanti, the company that unifies IT to better manage and secure the digital workplace announced a new cloud-delivered artificial intelligence (AI) application for service management. Redefining the traditional concept of user self-service, the new Ivanti® cloud-based Hub and Bot capabilities deliver a new intelligent virtual support agent (VSA) that is contextual, conversational and intuitive for the end user, fully integrated with the overall service management workflow, and automated to minimize help and service desk resource engagement. Continue reading Ivanti Announces New Cloud AI-Powered Hub and Bot App for Service Management

TeleSign SMS Messaging Integrates With Microsoft Dynamics 365 for Marketing

TeleSign announced it will bring its global SMS messaging capabilities to Microsoft Dynamics 365 for Marketing. With TeleSign’s SMS app, Dynamics 365 for Marketing users can seamlessly send SMS-based marketing campaigns including alerts, reminders and notifications to increase engagement, usage and brand awareness. Continue reading TeleSign SMS Messaging Integrates With Microsoft Dynamics 365 for Marketing

DialogTech Deepens Integration with Adobe Experience Cloud

DialogTech, the world’s leading provider of marketing analytics for inbound calls, today announced a deepened integration with Adobe Experience Cloud that enables digital marketers to use deep, real-time insights on offline calls and conversations to drive higher-quality conversions, deliver more personalized customer experiences and grow revenue. Continue reading DialogTech Deepens Integration with Adobe Experience Cloud

Nuance Digital Messaging Connects People with Brands One Billion Times a Year

Nuance announced a major achievement: The Nuance Customer Engagement Platform now powers one billion digital messaging interactions between consumers and enterprises each year. Today’s news marks an important milestone for messaging, showing that consumers are rapidly embracing it as a preferred means of engaging across nearly all industries, including banking, telecommunications, travel and more. Continue reading Nuance Digital Messaging Connects People with Brands One Billion Times a Year

Conversocial Integrates WeChat Messaging as a Digital Customer Care Channel

Conversocial, the leading digital customer service platform announced the addition of WeChat support–powering digital customer service capabilities for the massive Chinese social messaging network. The integration enables digital customer care teams to leverage intelligent agent routing, conversational filtering and prioritization, robust workflows, and real-time analytics to deliver digital care over WeChat. Continue reading Conversocial Integrates WeChat Messaging as a Digital Customer Care Channel