O2 (Telefónica UK) and MDS Global Ltd, a leading BSS-as-a-Service provider, have developed and implemented a new Partner Insight Portal – providing O2’s Direct Partners with focused customer and business intelligence. The data-rich portal aims to improve customer service, as well as facilitating bespoke billing and information for sales acquisition. Continue reading O2 (Telefónica UK) chooses MDS Global to enhance Direct Partner Capabilities with New Insight Portal →

Stibo Systems, the only master data management (MDM) company focused on putting Your business first, announced that Royal London, the UK’s largest mutual life, pensions and investment company, has implemented Stibo Systems’ Customer Master Data Management (CMDM) solution to drive its digital transformation and customer experience in order to deliver on their trademark customer service. Continue reading Stibo Systems Provides Royal London a ‘Single View’ of Their Customer Data →

Avaya announced that ACS Technologies (ACST) is seeing significant benefit from its use of Avaya Mobile Experience® and Avaya IX™ Digital solutions to increase workforce efficiencies, reduce costs and gain greater insights into customer behavior. Continue reading ACS Technologies Digitally Transforms Their Contact Centre with Avaya Mobile Experience to Enhance the Customer Journey →

8×8, a leading Software-as-a-Service provider of voice, video, chat, contact centre and enterprise-class API solutions powered by one global cloud communications platform, and leading wholesale partner Charterhouse announced global recruitment company MacDonald & Company has selected 8×8 X Series as its worldwide communications solution. Continue reading 8×8 and Charterhouse take MacDonald & Company’s global business to the cloud →

NICE announced Shaw Industries Group Inc., a leading floorcovering provider, has selected NICE Satmetrix as its comprehensive customer experience management solution. Continue reading Shaw Industries Group Drives Innovation Through NICE Satmetrix →

Medallia, the global leader in experience management announced that SoftBank has selected Medallia to drive the company’s telecommunications retail customer experience strategy. Continue reading SoftBank Chooses Medallia as Customer Experience Platform →