Appian announced that Anglian Water has selected Appian’s low-code platform to accelerate the development of new digital business applications. Geographically, Anglian is the largest water and water recycling company in England and Wales, supplying 1.2 billion litres of water to 4.3 million customers, and collecting used water from over six million people every day. Continue reading Anglian Water selects Appian Low-Code Platform to Digitise and Automate New Capital Projects →

Talkdesk® announced Weekendesk selected Talkdesk as its contact centre solutions provider. Weekendesk chose to make customer experience its differentiator in the competitive travel industry with Talkdesk Enterprise Cloud Contact Center for its seamless integration with Salesforce, real-time reporting and ironclad privacy and security compliance. Continue reading Weekendesk reserves Talkdesk for cloud contact centre solutions →

Veeva Systems announced that OPKO Health, a diagnostic and pharmaceutical company, selected multichannel Veeva CRM to enable field teams to engage in relevant, timely, and compliant interactions with healthcare professionals (HCPs) through preferred channels. Veeva CRM gives OPKO Health the most advanced capabilities and complete customer insights. Continue reading OPKO Health Switches to Multichannel Veeva CRM to Drive More Effective Customer Engagement →

Spirit Airlines, the fastest growing airline in the United States, continues its commitment to invest in the Guest experience with an industry-leading technology to connect with its Guests via the messaging application WhatsApp. Continue reading Spirit Airlines Debuts WhatsApp for Seamless Communication with Guests →

3CLogic, a leading provider of cloud contact centre solutions announced its selection by a worldwide manufacturer and retailer of cookware and kitchen tools to power its customer service operations. Continue reading 3CLogic Selected by Global Cookware Manufacturer to Transform Customer Experience →

8×8 announced that TBI Inc., one of the nation’s largest privately-owned master agents and technology distributor, is now operational on 8×8 X Series, realizing easier collaboration and greater mobility for employees as well as significant savings for their business. Continue reading TBI Replaces Legacy Telephony System with 8×8 X Series to Enhance Organizational Productivity →