Synchronoss, a global leader and innovator of cloud, messaging, digital and IoT products announced that Telkom Indonesia, Indonesia’s largest telecoms service provider by subscribers, will partner with Synchronoss for Digital Experience Platform (DXP) to simplify its business processes and enhance customer interactions and the customer journey across all communications channels. Continue reading Synchronoss Drives Digital Transformation for Telkom Indonesia →

Synchronoss a global leader and innovator in cloud, messaging, digital and IoT platforms and products announced a partnership with Wireless Advocates, a leading provider of wireless products and services, both in more than 600 retail locations across the United States and online. Continue reading Wireless Advocates Selects Synchronoss Digital Experience Platform for Digital and Retail Customer Journeys →

Vonage, a global business cloud communications leader, announced that Fleetmaster Express has chosen the Vonage Business Cloud (VBC) unified communications and collaboration solution to provide the productivity and collaboration tools necessary to create seamless workflows and enhance its employee experience. Continue reading Fleetmaster Express Chooses Vonage to Provide Unified Communications and Collaboration Solution →

Vlocity, Inc., a leading provider of industry-specific cloud software, and KCOM Group, a pioneer in communications and IT services in the United Kingdom, announced today that the two companies have signed an agreement to leverage the Vlocity Communications Cloud to boost digital transformation initiatives across its sales, marketing, and customer care organizations. Continue reading KCOM Group Selects Vlocity to Streamline Business Processes →

Leeds City Council, one of the UK’s largest metropolitan authorities, has selected Sabio to provide an innovative real-time customer satisfaction surveying solution to support the council’s Voice of the Customer programme. Sabio’s automated Bright Navigator post-call survey tool will enable the council to capture customer feedback in real-time, provide extended intelligence on key customer satisfaction, and the insights needed by the contact centre team to optimise customer engagement. Continue reading Leeds City Council selects Sabio to provide real-time customer satisfaction survey solution →

Regum, a company dedicated to educational training and financial investments for a wide range of customers, has improved the speed and responsiveness of its customer service by implementing the Powered by Avaya IX™ solution for cloud-based unified communications and collaboration. Continue reading Avaya Cloud Communications Solutions Enable Regum Fintech to Enhance Customer Experience While Reducing Cost →