MindTouch has helped 8×8 improve the customer experience, fuel self-service, and increase service and support efficiencies using its enterprise-grade, AI-powered knowledge management solution. Continue reading MindTouch Knowledge Management Solution Helps 8×8 Lay Groundwork for Best-in-Class Self-Service →

U-WFM has been selected by Simply Business to provide Workforce Management in the Cloud services for its Contact Centre in Northampton. Continue reading Simply Business Contact Centre to benefit from U-WFM’s Cloud Workforce Management →

Qualtrics, the leader in experience management, today announced Vietnam Airlines, a leading airline in South East Asia and national flag carrier of Vietnam, is using Qualtrics CustomerXM™ as part of the company’s efforts to create a more robust and tailored customer experience for its 22 million annual passengers. Continue reading Vietnam Airlines Unlocks New Perspectives into Customer Experience Insights with Qualtrics →

8×8, a leading cloud provider of voice, video, collaboration and contact centre solutions announced it has increased customer service ratings and supported substantial growth for Bluecrest Health Screening. Continue reading Health screening tech service Bluecrest ramps up customer satisfaction with 8×8 →

Altitude Software, a global provider of omnichannel solutions to deliver great customer experiences, announced that FRONTLINERS Contact Center Outsourcing, a major customer service provider in the Middle East, has implemented the latest Altitude Xperience release to ensure excellence in customer care delivery and handle the growth of its outsourcing operations in the Kingdom of Saudi Arabia. Continue reading Major Outsourcer in Saudi Arabia Maximizes Contact Centre Efficiency with Altitude Software →

Mitel®, a global leader in business communications, announced that Sourcewell, a trusted service cooperative representing 50,000 government, education and nonprofit organizations, has awarded Mitel a third consecutive contract as a preferred provider of communications and collaboration solutions. Continue reading Sourcewell Awards Mitel Third Consecutive Contract to Provide Seamless Communications and Collaboration Solutions →