IBM announced that Regions Bank has selected the company’s artificial intelligence (AI) technology to help improve customer service and assist bankers in everyday work. Continue reading Regions Bank Taps IBM’s AI to Power Next Generation Customer Service →

Freshworks, a global leader in customer engagement software, announced that the UK’s National Theatre (NT) has deployed Freshservice to manage support and service across the organisation. Using Freshservice, the National Theatre’s IT team has implemented a new, more conversational approach to IT service requests that has improved turn-around times and made staff more efficient. Continue reading Freshworks awarded IT service role at National Theatre →

Callsign, a London-based company at the forefront of the identity revolution, and Vonage, a global business cloud communications leader announced a partnership to deliver enhanced private communications for digital life providers. Continue reading Callsign Chooses Nexmo, the Vonage API Platform, to Deliver More Secure Communications for Banking Customers →

Digital marketing specialist mmadigital announced that it has selected Natterbox, a leading provider of voice and cloud services, to improve its customer journey and speed up the delivery of leads that it generates for its clients. Continue reading mmadigital chooses Natterbox for 1st class enquiry capture →

Tata Consultancy Services, a leading global IT services, consulting and business solutions organization, has signed a new strategic partnership with Scandinavia’s leading airline, SAS, the flag-carrier of Sweden, Norway and Denmark. Continue reading TCS and Scandinavian Airlines Sign New Strategic Partnership to Deliver Digital-First Customer Experience →

Amazon Web Services (AWS), an Amazon.com company, announced that Emirates NBD, a leading bank in the Middle East, is collaborating with AWS to create a culture of innovation within the bank and is using AWS machine learning (ML) services to build a personalized retail customer banking experience. Continue reading Emirates NBD Building Artificial Intelligence-enabled Bank of the Future with AWS →