8×8 announced accelerating momentum for its 8×8 Contact Center solution with two new customer wins, demonstrating that companies across the globe are embracing a complete cloud solution for contact centre integrated with unified communications (UC). Continue reading Global Customer Adoption Accelerating for 8×8 Contact Centre Solution →

Avaya, a leader in communications solutions for the healthcare industry announced that Emergencias, an innovative health services provider focused on urgent care, has implemented new Avaya IX Contact Center to accelerate its digital transformation ensuring seamless and flexible communications with users. Continue reading Health Services Provider Emergencias Deploys Avaya Communications Solutions to Help Save Lives →

IFS, the global enterprise applications company, announces that Tunstall, the market-leading provider of innovation-led digital health & care solutions, has selected IFS Applications™ as its enterprise resource planning (ERP) system of record. Continue reading IFS modernises Digital healthcare leader Tunstall’s IT with cloud ERP solution →

Talkdesk announced trivago Hotel Relations selected Talkdesk as its contact centre solutions provider for more than 150 agents. A dedicated sales subsidiary of trivago, a global hotel search platform, trivago Hotel Relations is on a mission to establish strong relationships with hoteliers and industry partners around the world. Continue reading trivago Hotel Relations books Talkdesk to optimize contact centre →

Vonage (NYSE:VG), a global business cloud communications leader, today announced that de Bijenkorf has selected its NewVoiceMedia (NVM) solution to better serve its customer-base by delivering exceptional experiences. Continue reading de Bijenkorf selects NewVoiceMedia to transform its customer service experience →

Verint® announced that VyStar Credit Union has expanded its partnership with Verint to enhance the security of member information in VyStar’s contact centre.* VyStar will be adding Verint Identity Authentication and Fraud Detection to reduce operational costs and protect member identity, while improving the overall experience of VyStar’s over 655,000 members. Continue reading VyStar Credit Union Improves Member Experience, Reduces Fraud with Verint Identity Authentication Solution →