Thunderhead’s market-leading ONE Engagement Hub has been selected by leading international energy company Uniper. With operations in more than 40 countries and around 12,000 employees, Uniper combines a portfolio of technologically advanced large-scale assets with outstanding technical and commercial expertise to deliver flexible, bespoke energy products and services with agility, precision and speed. Continue reading Thunderhead Selected By Uniper to Recharge Engagement Strategy →

Unbabel, the AI-powered, human-refined Translation-as-a-Service platform, has partnered with easyJet, Europe’s leading airline, to drive new efficiencies and improved service to its customers across multiple languages. Continue reading Unbabel supports easyJet to create international customer service ‘super agents’ →

Capgemini has announced that it has signed a contract with EDF Energy to change its customer experience with a Contact-Centre-as-a-Service (CCaaS) offering from Odigo, Capgemini’s cloud contact centre solutions brand. Continue reading EDF Energy appoints Capgemini’s Odigo to support its customer service operations →

Bright Pattern announced its partnership with Ocular Technologies, the first 100% cloud-based customer engagement provider in South Africa. Bright Pattern Contact Center software will help Ocular Technologies provide the most innovative technology to top South African brands across all industries. Continue reading Bright Pattern Selected by Ocular Technologies to Provide Innovative Customer Service Offering →

Avaya announced that Welch’s, the company famous for its juices, jams and other grape products, has upgraded its communications infrastructure with Avaya IX Workplace solutions to bolster customer experience and workforce efficiency. Continue reading Avaya and Welch’s Bring Innovative Technology to one of America’s Sweetest Companies →

Talkdesk, the cloud contact centre for innovative enterprises, was chosen by Indie Campers, one of the largest campervan rental companies in Europe, to expand and optimize its customer service operations. Founded in 2013 with three rental vans, Indie Campers now operates a fleet of more than 650 vehicles in over 50 locations throughout Europe. Continue reading Indie Campers chooses Talkdesk to enhance customer support →