Category Archives: Who’s Buying What?

Cape Cod Healthcare Improves Patient Experience by Upgrading Digital Communications Infrastructure with Avaya Solutions

Cape Cod Healthcare, leading provider of healthcare services in New England, is implementing new and innovative ways to enhance the patient experience with the help of unified communications and contact centre solutions from Avaya, a global leader in solutions to enhance and simplify communications and collaboration. Continue reading Cape Cod Healthcare Improves Patient Experience by Upgrading Digital Communications Infrastructure with Avaya Solutions

Greater Bank propels its digital transformation by moving to the cloud with Genesys

Greater Bank, an Australian customer-owned financial institution, has deployed the Genesys PureCloud® platform because of its flexibility, scalability and the ease with which it connects every customer interaction across channels, including voice, email, web chat, social media and SMS. Continue reading Greater Bank propels its digital transformation by moving to the cloud with Genesys

How Unilever uses Google Cloud to optimize marketing campaigns

Home to more than 400 brands including Dove, Lipton, and Ben & Jerry’s, Unilever is one of the biggest consumer goods companies in the world—operating across more than 190 markets globally. At the company’s core is a goal to build a more sustainable business, both environmentally and socially. Continue reading How Unilever uses Google Cloud to optimize marketing campaigns

Total Administrative Services Corporation Leverages NICE Cloud Portfolio to Improve Customer Experience and Expand Employee Engagement

NICE announced Total Administrative Services Corporation (TASC), one of the largest third-party employee healthcare administrators in the United States, has selected NICE Nexidia Analytics, Quality Central (QC), and Workforce Management (WFM) to create a single, centralized system in the cloud to improve customer experience and expand employee engagement. Continue reading Total Administrative Services Corporation Leverages NICE Cloud Portfolio to Improve Customer Experience and Expand Employee Engagement

BT Group Selects NICE Performance Management, Driving Focus on Employee Engagement

NICE announced that BT Group, a leading United Kingdom-based multinational communications company, has selected NICE Performance Management (NPM) to create a unified performance management system to drive employee engagement across its BT Consumer lines of business. Continue reading BT Group Selects NICE Performance Management, Driving Focus on Employee Engagement