Category Archives: Who’s Buying What?

NV Energy Selects Genesys to Boost its Customer Experience

Geneys_logoPRESS RELEASE: Genesys, a leading provider of customer experience and contact center solutions, today announced that NV Energy, an energy holding company serving approximately 1.3 million electric and natural gas customers in Nevada, has selected Genesys to replace its entire customer care infrastructure with an integrated, IP-based solution to improve its customer experience and increase customer satisfaction. Continue reading NV Energy Selects Genesys to Boost its Customer Experience

Aldwyck Drives Customer Self-Service And Mobile Working With 1st Touch

PRESS RELEASE: Aldwyck Housing Group has chosen mobile workforce technology from 1st Touch (www.1sttouch.com). The software will enable a multi-platform technology solution for the delivery of its ‘Connect’ repairs and housing management services and so future-proof the service provided by both responsive repairs operatives and Housing Officers. Aldwyck were also interested in the development by 1st Touch of an integrated 24/7 online customer self-service facility and mobile app and are developing their requirements to tailor the use of this functionality for the benefit of their customers. Continue reading Aldwyck Drives Customer Self-Service And Mobile Working With 1st Touch

Express Medicals deploys ‘appointments-to-results’, end-to-end mplsystems customer management solution

PRESS RELEASE:  Express Medicals, providers of occupational health medicals, drugs & alcohol testing services, has selected mplsystems to deploy a cloud-based customer management system to automate its appointments and results processes. Express Medicals provides ‘fitness to work’ assessments for skilled workers, with 16 fixed clinics across the UK in addition to mobile operations. Continue reading Express Medicals deploys ‘appointments-to-results’, end-to-end mplsystems customer management solution

Insperix Utilise snom Handsets to Reduce Call Centre Operational Costs

PRESS RELEASE: snom Technology AG pioneers in the development of secure, feature rich and cost effective telephone handsets for IP and Lync today announced that Insperix are recommending snom handsets to reduce the costs of Call Centre operation and enable small businesses to deploy effective and high performance call centers in competition to large enterprises. Continue reading Insperix Utilise snom Handsets to Reduce Call Centre Operational Costs

Amdocs Enterprise Payment Processing Enables MetroPCS to Improve Customer Experience via Optimizing Electronic Payment Options

PRESS RELEASE: Amdocs, the leading provider of customer experience systems and services, today announced that MetroPCS®, a flagship brand of T-Mobile US, has deployed the Amdocs Enterprise Payment Processing solution. The solution, which has already been deployed and achieving strong results, is part of a strategic multi-year agreement to enable MetroPCS to enhance and optimize its customers’ electronic payment options, while reducing the operational costs associated with customer payments. Continue reading Amdocs Enterprise Payment Processing Enables MetroPCS to Improve Customer Experience via Optimizing Electronic Payment Options

Isle of Man Government Enhances Citizen Interaction and Internal Efficiency Using Firmstep’s AchieveForms

PRESS RELEASE: The Isle of Man Government is improving its engagement with citizens and boosting efficiency in its internal operations using AchieveForms, the intelligent Web forms solution from Firmstep. Continue reading Isle of Man Government Enhances Citizen Interaction and Internal Efficiency Using Firmstep’s AchieveForms

Lyse selects Connect multi-channel contact centre solution from Intelecom for social customer service

PRESS RELEASE: Intelecom Group AS today announced that Norwegian industrial group Lyse has implemented Connect, Intelecom’s multi-channel contact centre solution, to respond to customer enquiries regardless of which communication channel is used. Lyse has seen an increase in the number of customers using social media to contact companies across the group and has extended its use of Connect to cover both voice calls and enquiries via social media channels. Continue reading Lyse selects Connect multi-channel contact centre solution from Intelecom for social customer service

Leading UK BPO Chooses LiveOps to Enhance Customer Service Delivery for its Clients

PRESS RELEASE: LiveOps, Inc., the global leader in cloud contact centre and customer service solutions, announced today that a leading United Kingdom financial services Business Process Outsourcer (BPO) has selected LiveOps as their cloud contact centre solution. Continue reading Leading UK BPO Chooses LiveOps to Enhance Customer Service Delivery for its Clients