Talkdesk, the cloud contact centre for innovative enterprises, announced Adore Me, the disruptive lingerie startup creating fast-fashion, affordable, inclusive intimates, selected Talkdesk to expand its customer service operations. Adore Me chose Talkdesk Enterprise Cloud Contact Center for its well-known ability to easily scale and quickly add agents. Continue reading Talkdesk chosen to support Adore Me customer service growth and brand expansion →

Betsson Group, a global leader in online gambling, officially announced its partnership with Ada, the market leader in automated customer experience (ACX). Using Ada’s AI-powered platform, Betsson Group has built and launched three chatbots that speak eight languages to provide its 600,000+ active customers with 24/7 engagement across the brand’s top websites including Betsson, Betsafe and NordicBet. Continue reading Betsson Group Bets on Ada as its Official Automated Customer Experience Partner →

Jacada, a provider of Autonomous CX solutions designed to automate customer service operations, and improve the customer experience announced that it has received a material, multi-year expansion order for Jacada’s Intelligent Self-Service solutions from a leading mortgage company in the United States. Continue reading Leading Mortgage Company Leverages Jacada to Drive Customer Service Automation →

Noetica – A British company, developing software products for the global contact centre market, has revealed that over the last quarter it added eight new customers who have implemented their Synthesys™ productivity suite, SmartBound™ dialler solution and the cost effective Noetica Voice Platform (NVP™) telephony suite. Continue reading Eight Contact Centres in UK, US and South Africa Replace Enterprise PBX with the Noetica Voice Platform →

Japan Airlines (JAL) is working with Accenture on a new service that applies artificial intelligence (AI) to answer passenger requests at the airline’s check-in counters. Continue reading JAL Works with Accenture to Pilot Artificial Intelligence-Enhanced Airport Service →

Vonage, a global business cloud communications leader announced that national insurance software services provider Vertafore® has realised shorter hold times for its customers, additional means of communication and a better overall customer experience, since implementing the NewVoiceMedia (NVM) solution. The NVM solution is used by enterprises for their contact centre and inside sales needs. Continue reading Vertafore transcends customer support industry benchmarks with Vonage’s NewVoiceMedia contact centre solution →