Analytics leader SAS is helping Nationwide, the world’s largest building society, to analyse customer interactions more effectively so it can solve members’ problems earlier. A successful proof-of-concept (POC) was able to establish significant inefficiencies as more than half of all email enquiries could be resolved instead by guiding members towards digital channels. Continue reading Nationwide deploys SAS analytics to improve customer experience →

Bright Pattern, leading provider of omnichannel cloud contact centre software, selected by VIPdesk Connect, the leader in outsourced customer service for luxury brands. Continue reading Bright Pattern Contact Center Selected by VIPdesk Connect for Robust Feature Set and Omnichannel Capabilities →

OnviSource announced that a global investment management company has deployed OnviSource TeleMonitor to automate management of calls for its investment analyst workforce, improve their productivity in accessing, monitoring and recording calls, and to reduce operating expenses. Continue reading Global Investment Management Firm Deploys OnviSource TeleMonitor™ Cloud Services →

Upland Software, a leader in cloud-based Enterprise Work Management software announced Pets at Home has deployed the Upland Rant & Rave Platform to increase efficiency of the contact centre and improve the overall customer experience. Continue reading Pets at Home to deploy intuitive CX technology to bolster overall customer satisfaction →

B2C marketing automation company Selligent Marketing Cloud announced that leading UK publisher TI Media (formerly Time Inc. UK) has chosen the company to support multi-channel marketing automation efforts to create quality content that entertains and fuels the passions of millions of consumers every day. Continue reading Leading UK Publisher TI Media Selects Selligent Marketing Cloud to Power Digital Experiences for more than 40 Publications →

RingCentral UK Ltd., a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions and a wholly owned subsidiary of RingCentral announced it has been selected by NHS Professionals (NHSP), the market leader in managed flexible worker services, to support NHSP’s digital transformation initiatives. Continue reading NHS Professionals Selects RingCentral’s Cloud Communications Solutions to Support Digital Transformation Initiatives →