Category Archives: Who’s Buying What?

Exact Mortgage Experts offers clients round-the-clock payment option using Encoded

Exact Mortgage Experts (Exact), the Fitch Rated mortgage servicing and asset management business, has implemented an interactive voice response (IVR) payment solution from Encoded to offer customers an automated payment option 24 hours a day, 365 days a year. Since implementing the Payment Card Industry Data Security Standard (PCI DSS) compliant system from Encoded, the number of self-service payments has risen dramatically to approximately 50% of all calls into the contact centre, saving the company around 46 agent hours every month.  Continue reading Exact Mortgage Experts offers clients round-the-clock payment option using Encoded

Luton & Dunstable University Hospital NHS Foundation Trust Integrates Communications with Unify

Luton & Dunstable University Hospital NHS Foundation Trust, based in Luton, has joined a growing base of healthcare institutions investing in unified communications technology in order to improve patient care, lower telephony costs and increase operational efficiency. The five year agreement with Unify, formerly Siemens Enterprise Communications is set to provide a full unified communications (UC) suite including web collaboration, mobile conferencing and presence technology, rapid-response alarm capabilities and a host of other productivity tools to all 2,000 staff.  Continue reading Luton & Dunstable University Hospital NHS Foundation Trust Integrates Communications with Unify

NewVoiceMedia helps bring customer service in-house for SureFlap’s pet owners

NVM logo jpgSureFlap, the leading provider of smart pet doors, is delivering exceptional in-house customer service with NewVoiceMedia’s true cloud contact centre solution ContactWorld for Service. The technology, which integrates with Salesforce, has enabled the company to offer a completely unique and personalised experience to thousands of customers across Europe.  Continue reading NewVoiceMedia helps bring customer service in-house for SureFlap’s pet owners

Brunswick Relies on ShoreTel for Global UC Solution at 200 Sites

ShoreTel®, the leading provider of brilliantly simple phone systems and unified communications solutions, announced that Brunswick Corporation (NYSE: BC) About one-third of the sites are live now with more deploying each month, and when complete, Brunswick will be one of ShoreTel’s largest customers.  Continue reading Brunswick Relies on ShoreTel for Global UC Solution at 200 Sites

Fingal County Council selects Alcatel-Lucent OpenTouch collaborative technology

Alcatel-Lucent Enterprise announced that it has been selected by Fingal County Council, one of the largest county councils in Ireland, to install its next generation Unified Communication and Collaboration solution, OpenTouch. Working with Alcatel-Lucent and NextiraOne Ireland, the new solution will enable the council to better inform and support residents during an emergency, reduce communications costs, and meet its future mobility needs while at the same time improve employee collaboration.  Continue reading Fingal County Council selects Alcatel-Lucent OpenTouch collaborative technology

National Security Technologies Selects Avaya Collaboration Solutions

Avaya LogoToday Avaya Government Solutions, a wholly owned subsidiary of Avaya, announced that National Security Technologies (NSTec) has selected a new Avaya unified communication and video solution to modernize the infrastructure used by its clients and significantly reduce operating costs.  Continue reading National Security Technologies Selects Avaya Collaboration Solutions

Which? selects mplsystems for multi-channel contact centre solution

Which?, the largest consumer body in the UK, has selected customer contact technology specialist mplsystems to deliver a major multi-channel service centre upgrade, providing enhanced email, white mail and web chat management as well as powerful intelligentDesktop functionality.  Continue reading Which? selects mplsystems for multi-channel contact centre solution

Beehive Research Continues to Innovate with Confirmit

Confirmit, the leading global solutions provider for Customer Experience, Employee Engagement and Market Research is pleased to announce that Beehive Research, an independent Market Research and Insight consultancy, has renewed its long-standing commitment to Confirmit with a new three-year contract. Confirmit will continue to underpin Beehive’s global panel research, customer and employee engagement programs.  Continue reading Beehive Research Continues to Innovate with Confirmit

Mobile solutions provider Tedexis selects Anam to provide high-volume SMS messaging gateway

Anam Technologies, a mobile messaging software solutions provider for mobile operators, has today announced that they have been chosen by Tedexis, a leading mobile messaging aggregator in South America, to provide its highly-scalable MMX Messaging Gateway. Anam’s solution will be deployed in the cloud and will provide Tedexis with unmatched capacity, security, and geographic redundancy when delivering messages. The solution will also allow Tedexis to resell its services through Platform-as-a-Service (PaaS) mode to its connectivity partners and Value Added Service Providers (VASPs) which takes advantage of Tedexis’ existing Application-to-Person (A2P) agreements with carriers across the region.  Continue reading Mobile solutions provider Tedexis selects Anam to provide high-volume SMS messaging gateway

Aspect Software Signs up Leading Realtor Lodha Group to Enhance Customer Experience

aspect-logo-std-full-RGBAspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, and back-office solutions, today announced that Lodha Group, the largest real estate company in the India, will implement Aspect® Unified IP® 7.2, a comprehensive solution with voice blend, IVR, call recording and quality management capability with tight CRM integration.  Continue reading Aspect Software Signs up Leading Realtor Lodha Group to Enhance Customer Experience

Health Management Solution Company Select inContact to Unify Multi-Location Contact Centre Operation

inContact-hi-rezinContact, the leading provider of cloud contact center software and contact center agent optimization tools announced that a leading health management solutions company has selected inContact to unify contact center operations across ten locations and 200 contact center agents. The company supports a broad spectrum of healthcare providers, payers and their patients with technology-enabled management services.  Continue reading Health Management Solution Company Select inContact to Unify Multi-Location Contact Centre Operation

Heartland Dental Deploys Interactive Intelligence All-in-One IP Communications Software Suite

ININ logoHeartland Dental, the largest dental support organization in the country, has improved customer service as a result of deploying an all-in-one IP communications software suite from Interactive Intelligence Group Inc. (Nasdaq: ININ).  Continue reading Heartland Dental Deploys Interactive Intelligence All-in-One IP Communications Software Suite

Hawaii’s County of Maui Selects ShoreTel, Bringing Improved Business Productivity and Reliability

ShoreTel® the leading provider of brilliantly simple phone systems and unified communications solutions announced the County of Maui, Hawaii, has selected ShoreTel for its ongoing UC needs. Once the implementation is complete, ShoreTel technology will serve 1,600 employees across 65 sites resulting in an estimated telecommunications cost savings of 20 percent per year*, according to the County of Maui.  Continue reading Hawaii’s County of Maui Selects ShoreTel, Bringing Improved Business Productivity and Reliability

Nedbank Taps into IBM Analytics to Improve Customer Experience by Leveraging Social Insights

IBM announced that Nedbank Limited, a leading financial services provider throughout Southern Africa, is using IBM’s predictive analytics solutions to improve the customer experience and provide more responsive real-time services. As a result of this technology implementation, the bank has reduced social media monitoring costs by over a million rand a year (US$105,000 per year), while boosting customer service productivity levels by 20 percent.  Continue reading Nedbank Taps into IBM Analytics to Improve Customer Experience by Leveraging Social Insights

Bank Administration Institute Selects XO Communications solution

XO Communications today announced that the Bank Administration Institute (BAI), a financial services association and leading industry partner for information and intelligence, has selected XO Enterprise Cloud to streamline its data backup and disaster recovery processes and to support the organization’s large storage capacity requirements. An enterprise grade, high-performance cloud solution, XO Enterprise Cloud leverages Tier III data centers and the XO nationwide network to offer high availability infrastructure-as-a-service (IaaS) offerings that enable BAI to virtualize and replicate their systems.  Continue reading Bank Administration Institute Selects XO Communications solution