Talkdesk, the cloud contact centre for innovative enterprises, was chosen by GridWorks to power their customer service operations. As an operator of high-quality medical transportation services for managed care health plans, GridWorks needed a contact centre they could count on for consistent, reliable service, and offer the scalability needed to support their fast-growing company. Continue reading GridWorks selects scalable Talkdesk cloud solution to support fast-growing contact centre →

Verint® announced that the Royal Society for the Protection of Birds (RSPB) is transitioning its online community to the latest version of Verint’s Community™ solution. Currently a customer of Verint’s Community*, the RSPB will move from on premises to the cloud with its new version, which includes knowledge management and other features, giving community members quick access to answers to their questions and enabling customization of the site’s interface to increase visitor self-service. Continue reading RSPB Selects Verint Community Solution in Move to New Cloud, GDPR-Compliant Platform →

Cherwell Software, LLC, a global leader in service management, has announced that NNIT A/S, a leading provider of IT services and consultancy, has selected its IT Service Management (ITSM) platform to improve customer experience. Continue reading NNIT selects Cherwell Software to increase efficiency and improve the customer experience →

NEC Corporation and Netcracker Technology announced today that Rakuten, the Japan-based global leader in internet services, has selected Netcracker’s next-generation digital business and operations solutions to enable a disruptive go-to-market strategy with its mobile network launch. Continue reading Rakuten Selects NEC’s and Netcracker’s Next-Generation Digital Customer and Business Solutions →

EnergySavvy, the leader in utility customer experience transformation, today announces National Grid is expanding its implementation of the company’s Utility Customer Experience (UCX) platform. The AI-driven, end-to-end customer experience solution dramatically increased National Grid’s ability to align its low-income programs with customer needs, with initial pilots showing up to 120 percent higher enrollment in key programs. Continue reading USA: National Grid Expands Personalization Platform to 2 Million Customers with EnergySavvy →

HelpSocial, the #1 platform for integrating and automating digital in the contact centre, has been chosen by Virgin Mobile México to provide a combined digital customer engagement solution that brings social media and messaging conversations into Virgin Mobile México’s contact centre platform, and leverages artificial intelligence to give Virgin Mobile México customers an ability to receive fast help from bots and human service agents. Continue reading Virgin Mobile México Chooses HelpSocial To Provide Digital Engagement Solution For Customer Service Agents and Bots →