Startel, a leading provider of contact centre solutions, announced that Easybee, a virtual answering service provider, has selected Startel to standardize its call handling and continue to support its expanding bilingual services footprint. Continue reading Easybee Chooses Startel to Grow its Virtual Answering Service →

Eckoh, the global provider of Secure Payment products and Customer Contact solutions has won a contract with the Peninsula Group (Peninsula) to provide CallGuard to secure their contact centre payments. Continue reading Peninsula Group choose Eckoh CallGuard for securing payments →

Blue Diamond Growers recently launched a new customer self-service chatbot on its website using AI-driven virtual agent technology from Astute. In its first month, the new Blue Diamond bot has assisted close to 6,000 consumers in finding answers to questions about products, coupons, recipes and more. Continue reading Blue Diamond Growers Go Live with Conversational Online Self-Service Using Astute Bot →

NewVoiceMedia, a leading provider of cloud contact centre and inside sales solutions announced that global outdoor power equipment manufacturer and distributor MTD has increased its Net Promoter Score from 50 to 70 using the NVM Platform. Continue reading Global manufacturer MTD boosts NPS by 20 points with NewVoiceMedia →

ENACOMM, Inc—a fintech company that empowers banks, credit unions and credit card companies with affordable solutions for improving the customer experience (CX), fighting financial fraud, and increasing operational efficiency—today announced that it has launched Bank Independent’s Alexa skill, adding artificial intelligence (AI)-assisted banking to the list of products and services it provides to Bank Independent, which includes a hosted, dynamic interactive voice response (IVR) solution. Continue reading Bank Independent Goes Live with ENACOMM’s AI-Enabled Voice Banking →

Smart Link, as a subsidiary of Al Khaleej for Training and Education and a leading Saudi-based Business Process Outsourcing (BPO) company, has teamed up with Avaya to accelerate Smart Link’s expansion and the diversification of its digital services portfolio. Continue reading Smart Link Accelerates Digital Service Expansion with Avaya Cloud Contact Centre Solutions →