Virgin Trains has partnered with Vodafone and OpenMarket to become the first company in the world to roll out the latest RCS-based ‘Chat’ service as a customer communications channel on a commercial basis. Hailed as ‘Text Messaging 2.0’, ‘Chat’ transforms the way in which companies communicate with customers, and this service places Virgin Trains at the global cutting edge of communications technology. Continue reading Virgin Trains becomes first company in the world to use RCS-based messages commercially for customer campaigns
Category Archives: Who’s Buying What?
NewDay Drives Customer Service Leadership with NICE Satmetrix NPX Voice of the Customer Solutions
NICE announced that NewDay will continue to rely on NICE software to power its voice of the customer program. NewDay signed a three-year contract to leverage NICE Satmetrix NPX as the software at the core of its multi-faceted program to drive customer experience excellence. Continue reading NewDay Drives Customer Service Leadership with NICE Satmetrix NPX Voice of the Customer Solutions
Capitec, South Africa’s fastest growing bank, selects IMImobile to deliver all automatically generated client communications
IMImobile, a cloud communications software and solutions provider, has been chosen by Capitec Bank – South Africa’s fastest growing bank – to deliver a centralised client communications hub in order to deliver a more personalised digital banking experience across its base of more than 10 million clients. Continue reading Capitec, South Africa’s fastest growing bank, selects IMImobile to deliver all automatically generated client communications
Verint’s Market Leading Cloud Workforce Engagement Software Deployed by Leading Global Furniture Retailer
Verint® announced that a top global furniture retailer, who was seeking a cloud customer engagement provider that could support an implementation project across many thousands of global contact center agents, has selected Verint for its scalable, feature-rich offerings, and cloud-savvy platform.* Continue reading Verint’s Market Leading Cloud Workforce Engagement Software Deployed by Leading Global Furniture Retailer
Admiral picks Semafone for customer security in its contact centres
UK insurance provider Admiral has joined the growing number of insurance companies using Cardprotect™ from Semafone ® to safeguard the card data of customers paying for insurance over the phone. Continue reading Admiral picks Semafone for customer security in its contact centres
Deutsche Telekom Selects Nuance Biometrics to Ease Authentication and Halt Fraud
Nuance announced that Deutsche Telekom has deployed Nuance’s voice biometrics solution to offer subscribers easy and secure authentication when calling the customer service hotline. Deutsche Telekom is the first company in Germany to leverage voice biometrics for a more seamless and secure path to customer service and support. Continue reading Deutsche Telekom Selects Nuance Biometrics to Ease Authentication and Halt Fraud