Zang, an Avaya Holdings Corp. company, announced that Mutare, an independent software developer and systems integrator with a large healthcare customer base, has integrated the Zang Cloud communication platform-as-a-service (CPaaS) into its exciting new business-grade text messaging solution Enterprise Text. Continue reading Zang Cloud Helps Mutare Bring Next-level Text Messaging to the Enterprise →

Teleopti announced that CEGA Group, one of the world’s leading providers of medical and security assistance, travel risk, medical screening and claims management services, has deployed the company’s strategic Workforce Management (WFM) technology to introduce smarter scheduling for contact center agents and to support a growing international business. Continue reading CEGA Group gains time and cost savings using Teleopti WFM for smarter contact centre scheduling →

Tessi Graddo BPO, a subsidiary company of Tessi Group, specialized in BPO operational services and contact center outsourcing, has chosen Enghouse Interactive solutions to address the company’s opening to the market, its growth and the marketing of its digital transformation services. Continue reading Tessi Graddo BPO chooses Enghouse Interactive Solutions for its Expansion Process →

Selligent Marketing Cloud, a B2C Marketing Automation platform announced Auto Trader as a client. Auto Trader is the UK and Ireland’s largest digital automotive marketplace, and sits at the heart of the UK car buying and selling process. Continue reading Auto Trader partners with Selligent Marketing Cloud to motor ahead with customer engagement strategy →

Tupl announced that T-Mobile has deployed its Automated Customer Care Resolution (ACCR) tool. Tupl’s platform uses AI to resolve technically complex and time-consuming issues. The ACCR tool provides T-Mobile’s customer care reps with detailed and easy to understand cause reports and technical resolutions, so they can more quickly serve customers. Continue reading Tupl Deploys AI Technology with T-Mobile US →

Thunderhead, the leader in enterprise technology for customer engagement announces that its ONE Engagement Hub (ONE) has been selected by PageGroup to build better relationships with candidates and hiring clients. PageGroup provides specialist recruitment services spanning 25 disciplines, across 36 countries, including businesses ranging from SMEs to global blue-chip organisations. Continue reading PageGroup Recruits Thunderhead to Build Effortless Engagement →