Aspect Software and Capita IT Services announce channel partner agreement

Leading customer contact specialist, Aspect Software has today announced a channel partnership agreement with Capita IT Services, part of Capita plc, to supply Aspect’s complete customer experience portfolio of technology software to customers in the UK.  Continue reading Aspect Software and Capita IT Services announce channel partner agreement

Fujitsu Introduces Solution for the New World of Omni-channel Retailing

Fujitsu today introduces a new omni-channel Point of Service (PoS) application that allows retailers to significantly increase revenue while reducing IT costs. FUJITSU Retail Solution Market Place achieves this by supporting enterprise-wide transaction and order fulfilment to deliver a consistent and seamless buying experience to their customers via traditional point of service (PoS), online and mobile channels. Fujitsu continues to reinforce its long-term commitment to the global retail sector around the world with the introduction of this revolutionary new solution, being demonstrated today at Booth 3319 at the National Retail Federation’s Big Show 2014 in New York.  Continue reading Fujitsu Introduces Solution for the New World of Omni-channel Retailing

Beehive Research Continues to Innovate with Confirmit

Confirmit, the leading global solutions provider for Customer Experience, Employee Engagement and Market Research is pleased to announce that Beehive Research, an independent Market Research and Insight consultancy, has renewed its long-standing commitment to Confirmit with a new three-year contract. Confirmit will continue to underpin Beehive’s global panel research, customer and employee engagement programs.  Continue reading Beehive Research Continues to Innovate with Confirmit

Mobile solutions provider Tedexis selects Anam to provide high-volume SMS messaging gateway

Anam Technologies, a mobile messaging software solutions provider for mobile operators, has today announced that they have been chosen by Tedexis, a leading mobile messaging aggregator in South America, to provide its highly-scalable MMX Messaging Gateway. Anam’s solution will be deployed in the cloud and will provide Tedexis with unmatched capacity, security, and geographic redundancy when delivering messages. The solution will also allow Tedexis to resell its services through Platform-as-a-Service (PaaS) mode to its connectivity partners and Value Added Service Providers (VASPs) which takes advantage of Tedexis’ existing Application-to-Person (A2P) agreements with carriers across the region.  Continue reading Mobile solutions provider Tedexis selects Anam to provide high-volume SMS messaging gateway

inContact Announces Appointment of New Chief Technology Officer

inContact-hi-rezinContact, the leading provider of cloud contact center software and contact center agent optimization tools announced the appointment of Julian Critchfield as Executive Vice President and Chief Technology Officer. Reporting directly to inContact CEO Paul Jarman, Critchfield will be responsible for the company’s technology strategy, product research and development and cloud operations.  Continue reading inContact Announces Appointment of New Chief Technology Officer

ResponseTek Receives $6 Million in Funding, Positioning Company for Continued Growth

ResponseTek, the leader in enterprise Customer Experience Management (CEM) software solutions, today announced a $6 million round of financing. This investment will be used to power its continued growth and expansion into the Middle East and Asia. Customer experience programs were implemented in over 30 countries using ResponseTek’s Listening Platform™, resulting in double-digit improvements in customer satisfaction, significant and sustained reduction in customer churn and material increases in customer conversion and sales.  Continue reading ResponseTek Receives $6 Million in Funding, Positioning Company for Continued Growth

Ventana Research Names Kronos the Top “Hot” Workforce Management Vendor

Kronos Incorporated today announced that Ventana Research named Kronos the top “Hot” vendor in workforce management in its Value Index for Workforce Management. In addition, the latest version of the Kronos Workforce Central® suite of workforce management applications ranked the top product in Ventana Research’s Value Index. Continue reading Ventana Research Names Kronos the Top “Hot” Workforce Management Vendor

ASC to Demonstrate Versatile Recording and WFO Suite neo at Convergence India Expo

ASC, a worldwide leading software company with innovative solutions to record, analyze and evaluate communications, today announced it will demonstrate its Recording and WFO (Workforce Optimization) Suite neo at the 22nd Annual Convergence India Expo at Pragati Maidan in New Delhi on January 21-23, 2014, at booth B-138.  Continue reading ASC to Demonstrate Versatile Recording and WFO Suite neo at Convergence India Expo

Sitel Newcastle achieves Silver Level North East Better health at Work Award

Following another year of regular health and well-being activities and a real focus on employee engagement, Sitel Newcastle has achieved Silver level of the North East Better Health Awards in conjunction with the local NHS team and ratified by the Northern TUC.  Continue reading Sitel Newcastle achieves Silver Level North East Better health at Work Award