Talkdesk, the cloud contact center for innovative enterprises, today at CX Tour in London unveiled Talkdesk Hybrid Spaces, a simple, flexible and secure deployment model that enables contact centres to combine the best of both benefits of private and public clouds. Continue reading Talkdesk announces Talkdesk Hybrid Spaces
Lobster launches on Cerillion the first “All-in-English” mobile service in Spain
Cerillion, an innovator in digital monetisation and customer management solutions, today announced that its Enterprise BSS/OSS suite is powering the newly launched Lobster mobile operator in Spain. Continue reading Lobster launches on Cerillion the first “All-in-English” mobile service in Spain
Medallia announces AI-powered innovations to fuel digital transformation
Medallia announced several new innovations to its Medallia Experience Cloud platform, including new offerings powered by Medallia’s Experience Data Platform and Medallia Athena. Continue reading Medallia announces AI-powered innovations to fuel digital transformation
Lionbridge Launches Lionbridge AI, Extends Leadership Position in AI Data Training Services
Lionbridge, the world’s most trusted globalization partner, is pleased to announce the launch of Lionbridge AI. Marrying the market-leading human-annotated AI training data services and linguistic capabilities of Lionbridge, formerly known as Machine Intelligence, with the data training platform and marketplace of recently-acquired Gengo, Lionbridge AI provides a suite of capabilities and services that meets the end-to-end needs of companies building the next generation of machine learning and artificial intelligence (AI) systems. Continue reading Lionbridge Launches Lionbridge AI, Extends Leadership Position in AI Data Training Services
Hertfordshire County Council Launches New Cloud-based Digital-first Customer Engagement Solution Powered by Verint
Verint® announced that Hertfordshire County Council has recently launched a cloud-based digital-first customer engagement solution enabling citizens and employees to easily manage government services. Continue reading Hertfordshire County Council Launches New Cloud-based Digital-first Customer Engagement Solution Powered by Verint
William Hill forms strategic partnership with Aspect Software to enable its vision for next generation customer experience
With such a fast-paced sector and ever changing market William Hill looked for an industry leading strategic partner that understood the changing landscape in the digital space and the ever-changing needs of customers in today’s world. Continue reading William Hill forms strategic partnership with Aspect Software to enable its vision for next generation customer experience