CallMiner, the leading provider of speech and customer engagement analytics solutions, today announced its partnership with consumer consultancy Praxidia Knowledge Services, a specialized subsidiary of the Teleperformance Group, to optimize agent quality and customer satisfaction for contact centres and customer experience (CX) teams across the globe. Continue reading CallMiner Partners with Teleperformance Subsidiary Praxidia to Offer Voice of the Customer Interaction Analytics Solutions
Usabilla Named ‘Strong Performer’ in Digital Voice-Of-The-Customer Specialist Platforms Report
Usabilla, a SurveyMonkey company, announces that it has been named a Strong Performer in The Forrester Wave™: Digital Voice-Of-The-Customer Specialist Platforms, Q2 2019. Forrester, one of the most influential independent research and advisory firms in the world, has evaluated various platforms in the Digital Voice of the Customer industry and recognized the most significant vendors. Continue reading Usabilla Named ‘Strong Performer’ in Digital Voice-Of-The-Customer Specialist Platforms Report
Unbabel announces partnership with Google through its International Growth Program
Unbabel, the leading enterprise multilingual support provider, has launched its partnership with Global Business Solutions, provided by Google’s International Growth Team, aimed at providing enterprises with the power to support customer queries in up to 29 languages seamlessly. Continue reading Unbabel announces partnership with Google through its International Growth Program
IFS modernises Digital healthcare leader Tunstall’s IT with cloud ERP solution
IFS, the global enterprise applications company, announces that Tunstall, the market-leading provider of innovation-led digital health & care solutions, has selected IFS Applications™ as its enterprise resource planning (ERP) system of record. Continue reading IFS modernises Digital healthcare leader Tunstall’s IT with cloud ERP solution
Twitter and Facebook worst channels for retail customer experience, finds research by Eptica
Retailers are neglecting social media when it comes to customer service, and are not listening to consumers to drive customer experience improvements, according to the 2019 Eptica Digital Trust Study. Continue reading Twitter and Facebook worst channels for retail customer experience, finds research by Eptica
Citrix to Launch Workspace for Google Cloud
The race to the cloud is on and it’s about to pick up speed. Citrix® announced plans to extend Citrix® Workspace™ to Google Cloud, expanding the flexibility and choice companies have in transitioning to the cloud by enabling them to quickly and efficiently deliver apps to Google devices and operating systems and create a superior digital work experience that unleashes productivity and innovation. Continue reading Citrix to Launch Workspace for Google Cloud