G3 Comms, the business communications integrator and global network provider, has announced the appointment of Mark Thompson as Chairman with immediate effect. Thompson brings strategic insight and over two decades of industry experience to the role. Continue reading G3 Comms names Mark Thompson as new chairman
Zendesk acquires Smooch
Zendesk announced it acquired Smooch Technologies Holdings ULC, the Montreal-based company behind Smooch, a platform connecting businesses with customers to power more personalized and human conversations. Continue reading Zendesk acquires Smooch
Global Customer Adoption Accelerating for 8×8 Contact Centre Solution
8×8 announced accelerating momentum for its 8×8 Contact Center solution with two new customer wins, demonstrating that companies across the globe are embracing a complete cloud solution for contact centre integrated with unified communications (UC). Continue reading Global Customer Adoption Accelerating for 8×8 Contact Centre Solution
Salesforce Ventures Launches New $125 Million Europe Trailblazer Fund
Salesforce announced that Salesforce Ventures, the company’s global corporate investment group, has launched a $125 million Europe Trailblazer Fund to continue to fuel enterprise cloud startups. Salesforce Ventures was the most active Corporate VC in Europe1 last year and has invested in companies pioneering digital payments, machine vision, artificial intelligence, blockchain and the API economy. Continue reading Salesforce Ventures Launches New $125 Million Europe Trailblazer Fund
Zendesk Announces New Partnerships and Integrations for Sunshine CRM Platform
Zendesk announced expansion to Zendesk Sunshine, its open and flexible CRM platform built on Amazon Web Services (AWS). These expansions include new partnerships and integrations that will make it easier to connect siloed data and deliver deep customer insight to advance proactive customer experiences. Continue reading Zendesk Announces New Partnerships and Integrations for Sunshine CRM Platform
ZOOM announces Elevēo WFM
ZOOM International, the leader in driving customer experience through the emotion of the customer takes a major step in the Workforce Engagement Management market with the release of the Elevēo platform including the new Elevēo WFM. Continue reading ZOOM announces Elevēo WFM