Acqueon Technologies Inc., provider of AI-driven conversational engagement software for sales, marketing and customer support organizations announced a strategic partnership with Vonage, a global business cloud communications leader, to help businesses proactively orchestrate hyper-personalized, omnichannel customer journeys. Continue reading Acqueon and Vonage to Help Companies Orchestrate Hyper-Personalized Customer Journeys
LogMeIn Announces European Availability of GoToConnect and GoToRoom and Opens Call for New Channel Partners
LogMeIn announced a call for new channel and distribution partners to support its recently introduced Unified Communications & Collaboration (UCC) product, GoToConnect, and video conferencing room solution, GoToRoom along with other UCC products under the new portfolio brand, GoTo. Continue reading LogMeIn Announces European Availability of GoToConnect and GoToRoom and Opens Call for New Channel Partners
Shop Direct empowers frontline team with customer service innovation
Shop Direct, the UK’s largest integrated pureplay digital retailer and financial services provider, has handed the power to deliver customer service innovation to a team of 20 frontline advisors with the launch of a new customer closeness centre at its Liverpool head office. Continue reading Shop Direct empowers frontline team with customer service innovation
Superdrug changes customer service provider
As part of wider plans to increase customer satisfaction, Superdrug has changed customer service provider, moving to FM Outsource in Bury, Greater Manchester. The contact centre, which began working with Superdrug earlier this month, will use a technology focus to bring faster support to customers and provide more customer service options. Continue reading Superdrug changes customer service provider
Capstone awarded Contact Centre Partner of the Year 2019
Innovative contact centre specialist, Capstone, has been named by Avaya as Contact Centre Partner of the Year for Ireland 2019. The prestigious award, which reflects Capstone’s expertise in delivering and supporting cutting-edge communications technology, was presented on May 2nd at Experience Avaya Dublin, the formative event for intelligent communications and digital transformation. Continue reading Capstone awarded Contact Centre Partner of the Year 2019
Omar Javaid Named President of Vonage’s API Platform Group
Vonage, a global business cloud communications leader, announced that Omar Javaid has been named President of the Company’s API Platform Group. In this role, Omar will drive the vision and development of Vonage’s communications APIs via Nexmo, the Vonage API Platform and will continue to provide strategic oversight of the Company’s product portfolio. Continue reading Omar Javaid Named President of Vonage’s API Platform Group