Vonage, a global leader in business cloud communications, announced that Dennis Fois, Vonage’s Applications Group President and former CEO of NewVoiceMedia, has informed the Company of his intention to step down from his role to become Chief Executive Officer of a private technology company. Continue reading Vonage’s Applications Group President to Leave the Company at Completion of Integration
DMI and LivePerson Team Up in Strategic Partnership
DMI has formed a strategic partnership with LivePerson to support its valued clients in navigating the burgeoning conversational commerce category. The new partnership extends DMI’s artificial intelligence-infused customer experience capabilities throughout the company’s extensive digital transformation portfolio. Continue reading DMI and LivePerson Team Up in Strategic Partnership
iovox Debuts Mobile-First Call Tracking Integration with Zoho CRM
iovox, a global call tracking provider, unveiled its new mobile-first call tracking integration for Zoho CRM. The integration provides users with a two-way sync of calls, notes and tags between iovox and Zoho CRM. Continue reading iovox Debuts Mobile-First Call Tracking Integration with Zoho CRM
Bright Pattern Outranks Top Contact Center Vendors Based on Customer Satisfaction Ratings
Bright Pattern has been included in G2 Crowd’s Spring 2019 Contact Center Infrastructure Software report. The inclusion comes after recognition in the Ovum Decision Matrix for Selecting a Multichannel Cloud Contact Center Solution as well as Gartner-owned online review sites, including GetApp, Software Advice, and Capterra. Continue reading Bright Pattern Outranks Top Contact Center Vendors Based on Customer Satisfaction Ratings
Genesys Earns Accolades from Frost & Sullivan for Leading the Contact Centre Market
Based on its recent analysis of the North American contact centre market, Frost & Sullivan recognizes Genesys with the 2019 North American Company of the Year Award for leading the market with its broad, continually evolving portfolio of solutions. This is the second consecutive year the company has earned this accolade. Continue reading Genesys Earns Accolades from Frost & Sullivan for Leading the Contact Centre Market
Vonage Earns Frost & Sullivan’s Competitive Strategy Innovation and Leadership Award for its API Platform
Based on its recent analysis of the North American programmable communications market, Frost & Sullivan recognizes Vonage with the North American Competitive Strategy Innovation and Leadership Award for its One Vonage Platform strategy. Continue reading Vonage Earns Frost & Sullivan’s Competitive Strategy Innovation and Leadership Award for its API Platform