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BT Group Selects NICE Performance Management, Driving Focus on Employee Engagement

NICE announced that BT Group, a leading United Kingdom-based multinational communications company, has selected NICE Performance Management (NPM) to create a unified performance management system to drive employee engagement across its BT Consumer lines of business. Continue reading BT Group Selects NICE Performance Management, Driving Focus on Employee Engagement →

Technology

Genesys Expands Support for Google Cloud Contact Center AI Across All Three Customer Experience Platforms

Genesys®, a global leader in omnichannel customer experience and contact centre solutions, is extending its integration with Google Cloud Contact Center AI across all three of its platforms – Genesys PureEngage™, PureConnect™ and PureCloud® – this quarter. Continue reading Genesys Expands Support for Google Cloud Contact Center AI Across All Three Customer Experience Platforms →

Who's Buying What?

Steinhoff partners with Upland Rant & Rave to enhance customer experience at Bensons for Beds and Harveys Furniture

Upland Software, a leader in cloud-based enterprise work management software announces a partnership with Steinhoff to facilitate seamless feedback capture across multiple touchpoints of the customer journey for two of the retail group’s biggest UK brands. Continue reading Steinhoff partners with Upland Rant & Rave to enhance customer experience at Bensons for Beds and Harveys Furniture →

Technology

Upland Software Enhances Knowledge Sharing, Collaboration with Award-Winning, KCS® v6 Verified Knowledge Management Solution

Upland Software, a leader in cloud-based enterprise work management software announced a major release for RightAnswers, its KCS® v6 Verified Knowledge Management (KM) solution. This release features an improved user experience to enhance agent productivity, integrates machine learning into content translations, and features AI-enabled support improvements through enhanced chatbot and virtual assistant capabilities. Continue reading Upland Software Enhances Knowledge Sharing, Collaboration with Award-Winning, KCS® v6 Verified Knowledge Management Solution →