Evolve IP Acquires Jog.ai; Leading Speech Analytics and Natural Language Technology Firm

Evolve IP®, The Cloud Strategy Company™ announced that it has acquired Jog.ai, a speech analytics and natural language technology firm based in Austin, Texas. The strategic purchase enhances the company’s award-winning cloud communications services with intellectual property that helps users remember, retrieve and record everything that happens on a phone call. Continue reading Evolve IP Acquires Jog.ai; Leading Speech Analytics and Natural Language Technology Firm

TTEC Wins Six Stevie® Awards, Recognized for Customer Experience Excellence in Multiple Categories

TTEC, a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of the world’s most iconic and disruptive brands announced that it recently earned a total of six awards during the 13th annual Stevie® Awards for Sales and Customer Service program. Continue reading TTEC Wins Six Stevie® Awards, Recognized for Customer Experience Excellence in Multiple Categories

Arise Virtual Solutions Recognized in Gartner’s 2019 Customer Management BPO Service Providers Market Guide

Arise Virtual Solutions Inc., a leading provider of business process outsourcing (BPO) services, announced that it has been recognized as a Representative Vendor in Gartner Inc.’s 2019 Market Guide for Customer Management BPO Service Providers, authored by Gartner analysts TJ Singh, Misako Sawai, and Brian Manusama. Continue reading Arise Virtual Solutions Recognized in Gartner’s 2019 Customer Management BPO Service Providers Market Guide

Avaya Taps Nuance to Deliver New, Easy-to-Navigate Conversational Interfaces for AI-Enhanced Customer Experience

Avaya, a global leader in solutions to enhance and simplify communications and collaboration announced the availability of new self-service automation capabilities with simple, easy to navigate conversational interfaces integrated in its Avaya IX Contact Center solutions. This leap forward in customer experience is a result of Avaya’s ongoing integration of AI capabilities with Nuance, a leading provider of Conversational AI technology and an Avaya A.I.Connect partner. Continue reading Avaya Taps Nuance to Deliver New, Easy-to-Navigate Conversational Interfaces for AI-Enhanced Customer Experience

QPC’s Genesys PureCloud Chosen To Help Mitsubishi Motors Australia Build Better Customer Relationships

Mitsubishi Motors Australia Limited (MMAL), known for the technology, design and product advantages of their cars, utes and SUVs, has turned to QPC, the specialist contact centre services and solutions company, to streamline their customer services’ platform. Continue reading QPC’s Genesys PureCloud Chosen To Help Mitsubishi Motors Australia Build Better Customer Relationships