RingCentral announced the expansion of its open platform with RingCentral Embeddable ™, enabling developers to easily and quickly embed communications into their enterprise applications. Continue reading RingCentral Expands Open Platform Capabilities with RingCentral Embeddable and Extended API Library
eGain named in KMWorld 100 List for the 13th year
eGain, the leading provider of cloud-based customer engagement solutions announced that it has been named to the KMWorld 2019 list of 100 Companies That Matter in Knowledge Management. This marks eGain’s thirteenth consecutive appearance in this prestigious list. Continue reading eGain named in KMWorld 100 List for the 13th year
Atento, Recognized as One of the Best Companies to Work for in Spain
Atento, the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the top five providers worldwide, has attained the number three position in the ranking 2019 Best Workplaces Spain by Great Place to Work®. Continue reading Atento, Recognized as One of the Best Companies to Work for in Spain
Pets at Home to deploy intuitive CX technology to bolster overall customer satisfaction
Upland Software, a leader in cloud-based Enterprise Work Management software announced Pets at Home has deployed the Upland Rant & Rave Platform to increase efficiency of the contact centre and improve the overall customer experience. Continue reading Pets at Home to deploy intuitive CX technology to bolster overall customer satisfaction
PolyAI Raises $12M to Deploy Conversational AI Agents in Contact Centres
PolyAI, a platform for conversational artificial intelligence announced $12 million in Series A funding. The investment round was led by Point72 Ventures and included investments from Sands Capital Ventures, Amadeus Capital Partners, Passion Capital, and Entrepreneur First. This follows an earlier $2.4 million seed round, led by Amadeus Capital Partners and Passion Capital. Continue reading PolyAI Raises $12M to Deploy Conversational AI Agents in Contact Centres
People success platform Stella Connect raises $11MM to engage and empower customer service teams
StellaService is announcing an $11MM round of funding for Stella Connect, its people success platform for customer service teams. In 2016, Stella Connect launched as a SaaS solution for clients like Jet.com who needed a more modern approach for motivating its contact centre agents and empowering its managers. Continue reading People success platform Stella Connect raises $11MM to engage and empower customer service teams