HelpSocial, the #1 platform for integrating and automating digital in the contact centre, has been chosen by Virgin Mobile México to provide a combined digital customer engagement solution that brings social media and messaging conversations into Virgin Mobile México’s contact centre platform, and leverages artificial intelligence to give Virgin Mobile México customers an ability to receive fast help from bots and human service agents. Continue reading Virgin Mobile México Chooses HelpSocial To Provide Digital Engagement Solution For Customer Service Agents and Bots
Windstream Holdings, Inc. Files for Voluntary Reorganization Under Chapter 11 of the U.S. Bankruptcy Code Following Judge Furman’s Decision
Windstream Holdings, Inc. announced that the Company and all of its subsidiaries have filed voluntary petitions for reorganization under Chapter 11 of the U.S. Bankruptcy Code in the U.S. Bankruptcy Court for the Southern District of New York (the “Court”). Continue reading Windstream Holdings, Inc. Files for Voluntary Reorganization Under Chapter 11 of the U.S. Bankruptcy Code Following Judge Furman’s Decision
DVSAnalytics Delivers RingCentral Integration
DVSAnalytics, a leading provider of employee engagement and analytics software for contact centres announced a new integration for Encore® – an intelligent, fully integrated workforce optimization and management suite – with RingCentral’s Unified Communications as a Service (UCaaS). RingCentral is a worldwide leader of cloud communications. Continue reading DVSAnalytics Delivers RingCentral Integration
Are you getting the most from your technology? asks Puzzel
Five ways training can make a difference and unlock the true potential of your contact centre by Colin Hay at Puzzel… Continue reading Are you getting the most from your technology? asks Puzzel
Noetica named a finalist in the Blending Human & Artificial Intelligence category of the 2019 UK National Innovation Awards
Directors’ Club United Kingdom, the UK’s fastest growing members club for business leaders, is delighted to announce Noetica – A British company, developing software products for the global contact centre market, as a finalist in the Blending Human & Artificial Intelligence category of the 2019 UK National Innovation Awards. Continue reading Noetica named a finalist in the Blending Human & Artificial Intelligence category of the 2019 UK National Innovation Awards
IMImobile named a finalist in the Personalising Customer Interactions category of the 2019 UK National Innovation Awards
Directors’ Club United Kingdom, the UK’s fastest growing members club for business leaders, is delighted to announce IMImobile as a finalist in the Personalising Customer Interactions category of the 2019 UK National Innovation Awards. Continue reading IMImobile named a finalist in the Personalising Customer Interactions category of the 2019 UK National Innovation Awards