Salesforce announced that Fairview Health Services—one of the largest nonprofit health systems in Minnesota—selected Salesforce as its platform for customer engagement. With Salesforce, Fairview will get a 360-degree view of each customer and the tools to better understand and manage customer needs. Continue reading Fairview Health Services Deploys Salesforce to Support Customer Engagement Transformation Efforts
Damovo to Demonstrate How the Customer Experience Can be Optimised through Automated Processes
“Customer Experience. Make it your game” – this is Damovo’s theme at this year’s CCW event in Berlin. A live demo at the Damovo booth (3G8/H7 in Hall 3) will show visitors how customers can set up their contact centre for the digital future and at the same time make customer communication more efficient. Continue reading Damovo to Demonstrate How the Customer Experience Can be Optimised through Automated Processes
Blending Talent & Technology: Evolving Customer Care For The Millennial Generation
The first Directors Club breakfast briefing seminar of 2019, in partnership with TTEC, saw Simon Rainbow (VP at TTEC) look at how you can blend talent and technology within the evolving customer care space, specifically to support the millennial generation… Continue reading Blending Talent & Technology: Evolving Customer Care For The Millennial Generation
Calabrio Extends Cisco SolutionsPlus Program Participation with Calabrio ONE Cloud Solution
Calabrio announced that Calabrio ONE Cloud is now available directly through the Cisco SolutionsPlus partner ecosystem. Through the expanded partnership, Cisco customers can easily and confidently deploy Calabrio’s workforce optimization (WFO) software suite in the cloud knowing Cisco has verified compatibility with products in the SolutionsPlus ecosystem. Continue reading Calabrio Extends Cisco SolutionsPlus Program Participation with Calabrio ONE Cloud Solution
SugarCRM champions collaboration and efficiency with its latest product updates
SugarCRM, the company that helps global organisations build better business relationships, has announced new customer-driven improvements to its core Customer Relationship Management (CRM) application, as well as its industry-leading Customer Journeys. Continue reading SugarCRM champions collaboration and efficiency with its latest product updates
Integrated Care 24 Selects NICE to Ensure Unparalleled Quality of Care
NICE and Business Systems announced that they have been selected by Integrated Care 24 (IC24) to provide comprehensive, consistent reporting and deliver insights that will enable an advanced level of healthcare services to a population of over 7.2 million via more than one million calls per year across its contact centres. Continue reading Integrated Care 24 Selects NICE to Ensure Unparalleled Quality of Care