NewVoiceMedia, a Vonage Company and leading global provider of cloud contact centre and inside sales solutions, announced that TMC, a global, integrated media company, has named NVM Platform as a 2018 Contact Center Technology Award winner, presented by CUSTOMER magazine. Continue reading NewVoiceMedia wins 2018 Contact Center Technology Award from CUSTOMER Magazine
Vue Entertainment Retain Eckoh to Deliver Omnichannel Customer Engagement Solution
Eckoh, the global provider of secure payment products and customer contact solutions announces that it has signed a new contract with Vue Entertainment (“Vue”) to transform the customer engagement delivered by their contact centre operation, with Eckoh’s Omnichannel solution. Continue reading Vue Entertainment Retain Eckoh to Deliver Omnichannel Customer Engagement Solution
Putting your SCV to work
By Andy Wood, Chairman Go Inspire Insight… Continue reading Putting your SCV to work
telent becomes trusted gold partner of Mitel
telent Technology Services Ltd (telent), the UK’s leading mission-critical network solutions provider announced it has become a Mitel gold partner after demonstrating its commitment to delivering industry-leading solutions and services. Continue reading telent becomes trusted gold partner of Mitel
Vapour rings in new partnership with telecoms brand
Cloud technology specialist Vapour has secured a new partnership with Bolton-headquartered telephony brand Telesis. With long-standing relationships with communication giants including Vodafone, EE, O2 and Panasonic – plus 30 years’ experience – Telesis is no stranger to the voice sector. Continue reading Vapour rings in new partnership with telecoms brand
H&R Block Selects eGain for AI-Powered Customer Engagement
eGain, the leading provider of cloud-based customer engagement solutions announced that tax preparation giant H&R Block has selected eGain Solve™ to automate service and sales interactions for taxpayers at scale. The solution will be used to power H&R Block’s new Ask a Tax Pro service, which was announced today. Continue reading H&R Block Selects eGain for AI-Powered Customer Engagement