Tango Networks announced they have acquired Simetric Telecom, a Yorkshire based provider of innovative mobile services and telecommunications solutions. Continue reading Simetric Telecom acquired by Tango Networks
Concentrix Accelerates Deployment of Omnichannel Conversational Virtual Assistant Solutions
Concentrix, a leading business services company, announced today significant enhancements to its Conversational platform with the release of Intelligent Virtual Assistant (IVA) 12.0. Users can now interact in a conversational manner without being limited to a fixed set of automated system responses. This delivers a faster, easier, and more efficient interaction across multiple channels, such as chat or messaging environments. Continue reading Concentrix Accelerates Deployment of Omnichannel Conversational Virtual Assistant Solutions
Accenture Helps Telefónica Transform the Customer Experience
Accenture has helped Telefónica, one of the world’s largest private telecommunications companies, transform its customer experience with a complete overhaul of its digital experience for customers in Brazil, Chile, Mexico, Spain and the U.K. Continue reading Accenture Helps Telefónica Transform the Customer Experience
Ventrica enters Sunday Times Fast Track 100 for the first time
Outsourced customer contact centre Ventrica based in Southend-on-Sea has entered The Sunday Times Virgin Atlantic Fast Track 100 (2018) for the first time and is ranked as the 63rd fastest growing company in the UK. Ventrica is the only contact centre outsourcing business to feature in this year’s list. Continue reading Ventrica enters Sunday Times Fast Track 100 for the first time
Ventrica takes home ‘Silver’ at the ECCCSAs for its partnership with New Look
Outsourced customer contact centre Ventrica is celebrating after securing a Silver award in the ‘Best Outsourced Partnership – large’ category at the prestigious European Contact Centre & Customer Service Awards 2018 (ECCCSAs). The ceremony was held last Tuesday night at Battersea Evolution in London and hosted by TV personality, Fiona Bruce. Continue reading Ventrica takes home ‘Silver’ at the ECCCSAs for its partnership with New Look
Arise Expands Presence to Provide Opportunities to Those Who May Affected by Recent Mass Lay Off Announcements
Arise Virtual Solutions Inc., the award-winning leader in on-demand customer management technology and business process outsourcing (BPO), is excited to expand its virtual presence to provide opportunities to individuals who will potentially be impacted by the mass layoffs recently announced by General Motors. Continue reading Arise Expands Presence to Provide Opportunities to Those Who May Affected by Recent Mass Lay Off Announcements