Medallia announced the Medallia for Digital Partner Program to bring together the voice of the customer with analytics data to help brands and companies better understand digital customer behavior and drive business growth. Continue reading Medallia Launches Digital Partner Program to Bring Together Voice of Customer and Analytics
GCI appoints ex Microsoft veteran Patrick De Smedt as Non-Executive Chairman
Converged ICT Services Provider GCI is pleased to announce the appointment of Patrick De Smedt as Non-Executive Chairman. Patrick brings a wealth of experience to GCI including 23 years with Microsoft which he joined in 1983 when it was a mere 200 employees. Patrick was one of its first appointments in Europe and his career culminated in the role of Chairman for Microsoft Europe Middle East and Africa. Continue reading GCI appoints ex Microsoft veteran Patrick De Smedt as Non-Executive Chairman
Natterbox releases suite of updates to revolutionise voice communications in customer service
Natterbox, a leading provider of global voice services, announced a range of new updates to its platform, including skills-based routing and call back systems designed to offer customers a more efficient and personalised service. Continue reading Natterbox releases suite of updates to revolutionise voice communications in customer service
Solgari releases GDPR & MiFID II Compliant SMS service as part of Integrated Omni-Channel Cloud Communications service
Solgari, the global provider of compliant, integrated omni-channel cloud communication services announced the release of our compliant SMS service which is now available as part of our cloud communications suite to existing and on-boarding customers. Continue reading Solgari releases GDPR & MiFID II Compliant SMS service as part of Integrated Omni-Channel Cloud Communications service
Aspect Software wins Security Solution of the Year for VerifyTM at 2018 UK Cloud Awards
Aspect Software is delighted to announce that it has been named a winner in the Security Solution of the Year category at this year’s UK Cloud Awards, in recognition of the innovative nature and consistently excellent performance of its VerifyTM fraud detection software. Aspect triumphed in a category packed with major players in the cybersecurity sphere, underlining the positive effect that Verify has had on the businesses that have implemented it. Continue reading Aspect Software wins Security Solution of the Year for VerifyTM at 2018 UK Cloud Awards
Sesui named Best Cloud Service Provider at UK Cloud Awards
Oxford-based Sesui, creator of award-winning cloud communications software, was last night awarded Best Cloud Service Provider at the UK Cloud Awards. Continue reading Sesui named Best Cloud Service Provider at UK Cloud Awards