DialogTech, the world’s leading provider of actionable marketing analytics for inbound calls, introduces its new AI-powered integration for the Genesys Customer Experience Platform at CX18, the industry’s premier customer experience event. Continue reading DialogTech Announces New Genesys Integration at CX18
Ringing the changes: the art of reducing call volumes
Colin Hay at Puzzel believes focus on customer interactions is what really matters and outlines ten strategies for reducing customer call volumes… Continue reading Ringing the changes: the art of reducing call volumes
NewVoiceMedia named in FT 1000 list of Europe’s fastest-growing companies
NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology, has been recognised as one of Europe’s fastest growing companies in the FT 1000, a ranking published by the Financial Times and Statista. Continue reading NewVoiceMedia named in FT 1000 list of Europe’s fastest-growing companies
NICE inContact CXone Spring 2018 Release Introduces New Omnichannel Customer Experience Insights, Enhanced Workforce Collaboration and Elevated Omnichannel Customer Experiences
NICE inContact, a NICE business, announced the NICE inContact CXone Spring 2018 release with new capabilities to enable organizations of all sizes to win in the experience economy. To continuously improve customer interactions across the customer journey, contact centres will be empowered to: Continue reading NICE inContact CXone Spring 2018 Release Introduces New Omnichannel Customer Experience Insights, Enhanced Workforce Collaboration and Elevated Omnichannel Customer Experiences
Top 100 US Automotive Dealership Selects 8×8 to Improve Employee and Customer Engagement
8×8 announced that Gettel Automotive Group, ranked 68th on Automotive News’ annual top US automotive dealership groups list, has selected 8×8 to move almost 1,000 employees from their current cloud communications solution to the newly announced X Series, the next generation enterprise system of engagement and intelligence. Continue reading Top 100 US Automotive Dealership Selects 8×8 to Improve Employee and Customer Engagement
Stockport Metropolitan Borough Council Advances Digital-First Approach With Verint
Verint® announced that the UK’s Stockport Metropolitan Borough Council has implemented its latest Engagement Management Professional solution to support council employees in the delivery of effective, consistent, quality service to its nearly 300,000 citizens. Continue reading Stockport Metropolitan Borough Council Advances Digital-First Approach With Verint