Aircall, a cloud-based voice platform helping companies across the globe manage millions of customer support and sales calls every day announced it has closed $65 million in Series C funding, led by DTCP with participation from new investors Swisscom Ventures and Adams Street, as well as all existing investors including eFounders, Draper Esprit, Balderton Capital, and NextWorld. Continue reading Aircall Raises $65 Million of New Investment
DefinedCrowd Raises US$50.5M in Record-Breaking Series B Round
DefinedCrowd, a leading data provider for artificial intelligence, announced it has raised an additional US$50.5M in a Series B funding round. Continue reading DefinedCrowd Raises US$50.5M in Record-Breaking Series B Round
Vonage Contact Centre helps Onecom Avoid Disruption in Customer Experience During COVID-19
Vonage announced that Onecom has maintained its commitment to outstanding customer service with the Vonage Contact Center by transitioning all employees from working at the office to their homes overnight in response to the COVID-19 pandemic. Continue reading Vonage Contact Centre helps Onecom Avoid Disruption in Customer Experience During COVID-19
AppDynamics delivers new research, revealing 95 percent of organizations have changed their technology priorities because of the COVID-19 pandemic
AppDynamics, a Cisco company and the world’s largest and fastest growing APM vendor, released a special edition of its global research study, The Agents of Transformation Report with new findings related to the COVID-19 pandemic. Continue reading AppDynamics delivers new research, revealing 95 percent of organizations have changed their technology priorities because of the COVID-19 pandemic
Upland Software Named to 2020 Forrester Now Tech Report for Mobile Engagement Automation
Upland Software has been named in the Now Tech: Mobile Engagement Automation (MEA) Vendors Report, published by Forrester Research, Inc. Continue reading Upland Software Named to 2020 Forrester Now Tech Report for Mobile Engagement Automation
CM.com acquires CX Company
CM.com, a global Conversational Commerce platform, strengthens its customer offering through the acquisition of CX Company, a European (cloud-based) digital conversation platform designed to automatically engage customers in a personalized manner via virtual assistants, intelligent chatbots, and conversational artificial intelligence (AI). Continue reading CM.com acquires CX Company