Vonage announced that Onecom has maintained its commitment to outstanding customer service with the Vonage Contact Center by transitioning all employees from working at the office to their homes overnight in response to the COVID-19 pandemic. Continue reading Vonage Contact Centre helps Onecom Avoid Disruption in Customer Experience During COVID-19
AppDynamics delivers new research, revealing 95 percent of organizations have changed their technology priorities because of the COVID-19 pandemic
AppDynamics, a Cisco company and the world’s largest and fastest growing APM vendor, released a special edition of its global research study, The Agents of Transformation Report with new findings related to the COVID-19 pandemic. Continue reading AppDynamics delivers new research, revealing 95 percent of organizations have changed their technology priorities because of the COVID-19 pandemic
Upland Software Named to 2020 Forrester Now Tech Report for Mobile Engagement Automation
Upland Software has been named in the Now Tech: Mobile Engagement Automation (MEA) Vendors Report, published by Forrester Research, Inc. Continue reading Upland Software Named to 2020 Forrester Now Tech Report for Mobile Engagement Automation
CM.com acquires CX Company
CM.com, a global Conversational Commerce platform, strengthens its customer offering through the acquisition of CX Company, a European (cloud-based) digital conversation platform designed to automatically engage customers in a personalized manner via virtual assistants, intelligent chatbots, and conversational artificial intelligence (AI). Continue reading CM.com acquires CX Company
UK Healthcare Contact Centre Accelerates Move to the Cloud with NICE inContact CXone
NICE inContact, a NICE business announced that a UK healthcare provider has moved nearly 2,000 contact centre agents to work remotely from home using NICE inContact CXone, the world’s leading cloud customer experience platform, in response to increased call volume due to the COVID-19 pandemic. Continue reading UK Healthcare Contact Centre Accelerates Move to the Cloud with NICE inContact CXone
NICE Introduces NEVA@home to Drive Immediate Impact on Service Excellence for Work at Home Employees
NICE announced the launch of NEVA@home, helping organizations make it easy for their employees to provide continued service excellence even when working remotely. Additionally, NICE has made available the NEVA Starter Kit, to help organizations get up and running with NEVA on every employee desktop and realize value within days. Continue reading NICE Introduces NEVA@home to Drive Immediate Impact on Service Excellence for Work at Home Employees