Qualtrics announced a new collection of innovative capabilities across CoreXM™. New capabilities help organizations better serve customers and employees by going beyond simply measuring experiences, to taking intentional action on closing experience gaps. Continue reading Qualtrics Announces Powerful New Capabilities
8×8 Selects Oracle as the Cloud Platform for its Secure Video Meeting Solutions
Oracle announced that 8×8, a leading integrated cloud communications platform, is using Oracle Cloud Infrastructure to power its secure Jitsi.org and 8×8 video meeting solutions as it scales to handle explosive growth in users. Continue reading 8×8 Selects Oracle as the Cloud Platform for its Secure Video Meeting Solutions
‘Gig’ customer service booming during Covid-19, says report
Two thirds of people signed up on ‘gig’ customer service (GigCX) platforms are seeing an increase in demand for customer service tasks since the COVID-19 pandemic began, according to The ‘Annual Gig Customer Service’ report, released today by AI-driven gig customer service platform Limitless. Continue reading ‘Gig’ customer service booming during Covid-19, says report
LogMeIn Unlocks Untapped Potential of Co-Browsing with Rescue Live Guide
LogMeIn announced the launch of Rescue Live Guide, which provides instant and secure co-browsing capabilities that enable customer service agents to resolve issues faster via guided, personalised support. Continue reading LogMeIn Unlocks Untapped Potential of Co-Browsing with Rescue Live Guide
Fonolo and Conn3ct Partner
Fonolo, the cloud-based call-back solution pioneer, announced that it has partnered with one of the United Kingdom’s top contact centre resellers to bring its innovative call-back solutions to companies across the UK. Continue reading Fonolo and Conn3ct Partner
Working with channel partners to meet changing technology requirements
Covid-19 poses a significant risk to both channel partners and vendors. In return, it’s also the time for partners to communicate closely and in a transparent manner with vendors. Steve Haworth, CEO of the TeleWare Group, explores why this closer relationship will help both partners and vendors to successfully navigate this crisis period… Continue reading Working with channel partners to meet changing technology requirements