Technology

Anywhere365 Receives a Follow-on Investment of €20 Million From Existing Investor Bregal Milestone

Anywhere365, the leading software provider for Enterprise Dialogue Management and Cloud Contact Center for Microsoft Teams, announced that it has received an additional €20 million investment from its existing investor Bregal Milestone. Continue reading Anywhere365 Receives a Follow-on Investment of €20 Million From Existing Investor Bregal Milestone →

Technology

Five9 Industry Leading Digital Engagement Up-Levels Enterprises to Provide a Seamless Customer Experience Across Multiple Channels

Five9 announced the introduction of Five9 Digital Engagement – a substantially enhanced suite of applications that empower businesses to deliver exceptional digital-first omnichannel experiences and a seamless, personalized human experience with their customers. Continue reading Five9 Industry Leading Digital Engagement Up-Levels Enterprises to Provide a Seamless Customer Experience Across Multiple Channels →

Market Research

Two-Thirds of Respondents Say Technology is Not Delivering Stronger Customer Relationships

Appian announced the results of its “Business Automation Technologies and the Customer Experience” survey. The objective of the survey, conducted by IDG, was to understand employee attitudes at large organizations across the United States and Europe with respect to business automation technologies and the “humanization” of business-to-customer relationships. Continue reading Two-Thirds of Respondents Say Technology is Not Delivering Stronger Customer Relationships →