ResponseTap, Europe’s leading call tracking provider, has announced the launch of its ground-breaking contact centre product Ember. The new solution personalises inbound phone calls, killing off the need for businesses to use IVRs and increasing call conversion rates. Continue reading ResponseTap launches Ember for contact centres
IMImobile offers free eClinic software amid pandemic
IMImobile announces that its healthcare division, Healthcare Communications, has launched its eClinic software to NHS trusts for free for a year. The video consultation software allows for patients to see their clinicians via online consultations, from the comfort and safety of their own homes. Continue reading IMImobile offers free eClinic software amid pandemic
Britannic’s INBOX Solution Helps Mercury Holidays Manage Thousands of Digital Interactions
Britannic Technologies, specialists in voice communications, systems integration and managed services announced that Mercury Holidays, an award winning holiday and escorted tour company has deployed the innovative INBOX solution to streamline customer enquiries with categorised, automated and prioritised responses. Continue reading Britannic’s INBOX Solution Helps Mercury Holidays Manage Thousands of Digital Interactions
Blue Prism Secures £100 Million in New Funding
Blue Prism announced it has raised £100 million from existing and new investors, placing it in a strong position in the current economic climate. The funding will be used to further strengthen and protect Blue Prism’s balance sheet during a period of uncertainty for the wider economy, while allowing continued investment in the innovation of its dedicated enterprise intelligent automation suite. Continue reading Blue Prism Secures £100 Million in New Funding
TAP Air Portugal selects Talkdesk to quickly move hundreds of agents to work from home
Talkdesk® announced TAP Air Portugal, selected Talkdesk as its contact centre solution. Portugal’s leading airline and one of the world’s top 10 fastest growing airlines with more than 16 million passengers in 2019, TAP replaced an inflexible and unreliable on-premises system with Talkdesk Enterprise Cloud Contact Center in one contact centre for more than 200 agents. Continue reading TAP Air Portugal selects Talkdesk to quickly move hundreds of agents to work from home
8×8 and Jabra partner to expand work from anywhere capabilities
8×8 announced a partnership with Jabra to expand equipment offerings to include the Jabra BIZ, Engage, Evolve and UC VOICE mono and stereo headsets. The additional support for these headsets ensures companies can continue to use their preferred audio solutions with 8×8 cloud communications, video collaboration and contact centre solutions. Continue reading 8×8 and Jabra partner to expand work from anywhere capabilities