TSB has launched a new Smart Agent function on its website (www.tsb.co.uk) to give customers immediate access to the measures the Bank has introduced during the coronavirus pandemic, including how to apply for a repayment holiday on mortgages, personal loans and business loans. Continue reading TSB launches Smart Agent
TTEC announces the availability of T-NOW
TTEC has announced the availability of T-NOW, an enhanced suite of customer service and technology solutions that makes CX continuity possible in days—not weeks. Continue reading TTEC announces the availability of T-NOW
Genesys Helps Organisations Manage Increased Customer Service Demands and Establish Remote Workforces
Genesys®, the global leader in cloud customer experience and contact centre solutions, has launched a new Rapid Response offer to give any organisation free access to Genesys Cloud so they can provide mission-critical support and enable remote teams fast, with deployment in just 48 hours. Continue reading Genesys Helps Organisations Manage Increased Customer Service Demands and Establish Remote Workforces
Glassbox Raises $40 Million to Power the Modern Digital Experience
Glassbox, the leading analytics platform used to optimize user experiences on web and mobile applications, today announced a $40 million Series C funding round led by Brighton Park Capital. Continue reading Glassbox Raises $40 Million to Power the Modern Digital Experience
Duncan Ward Appointed CEO of Network Telecom, UK
Network Telecom, a leading telecommunications provider based in Telford, United Kingdom, and part of Enreach, has appointed Duncan Ward as Chief Executive Officer, effective 1st April 2020. Continue reading Duncan Ward Appointed CEO of Network Telecom, UK
Jacada To Offer Easy-to-Launch Customer Service Automation Solutions
Jacada has been monitoring the impact the coronavirus has had on contact centres. In response, Jacada is offering award-winning customer service automation solutions at no cost during the COVID-19 pandemic. The offer is available for a limited time. Conditions apply. Continue reading Jacada To Offer Easy-to-Launch Customer Service Automation Solutions